Financial Operations Associate (Mandarin - English Speakers ONLY)
StoneX Group Inc. is a Fortune 100, Nasdaq-listed provider connecting clients to global markets. The Financial Operations Associate role is vital for managing client funds and ensuring a positive customer experience through operational excellence and collaboration with various teams.
Responsibilities
- Support back office operations in processing customer transactions (deposits, withdrawals, transfers)
- Facilitate inbound and outbound payments (wire transfers, credit cards, e-checks, checks)
- Learn various banking systems to facilitate all functions of treasury operations
- Help the firm manage risks associated with financial transactions
- Keep team management informed of processing issues and red flags
- Manage and fulfill internal projects or other individual tasks as delegated
- Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process
Skills
- Fluency in Mandarin required
- Must be able to work between 11:00 a.m. – 8:00 p.m. ET
- Must be able to work in office 4 days a week in office (1 day remote optional)
- Bachelor's Degree in related field
- Computer proficiency in Microsoft Windows environment
- Superior customer service skills
- Proven ability to effectively work among a solution driven team
- Proven organizational and prioritization skills
- Ability to multitask and be a proactive team player
- Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high-volume vigorous environment
- Must have a strong passion to learn Financial Operations and Global Banking
- Flexibility in schedule is a must
- Prior operational/back office, customer service or related experience a plus
Benefits
- This role may be eligible to participate in an incentive compensation plan
- A full range of medical, financial, and/or other benefits, dependent on the position
Company Overview
Company H1B Sponsorship