Customer Care Associate
NVR, Inc. is a parent company of several homebuilding brands, and they are seeking a Customer Care Associate to join their collaborative team. In this role, you will provide customer service support by assisting homeowners with warranty concerns and managing expectations through clear communication.
Responsibilities
- Answer inbound calls to assist our homeowners with various warranty concerns
- Understand each customer’s individual needs and determine the best course of action
- Communicate clearly any next steps and help manage expectations
- Fully document each call accordingly
- Build rapport and manage relationships over the phone
Skills
- 1-3 years of experience in customer service
- Proficient typing skills
- Demonstrated ability to interact with customers
- Experience working in a phone-based/call center environment is a plus
- Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship
- Drug Testing and Credit Check are required
Benefits
- Traditional benefits
- Stock ownership through a profit sharing trust as part of our retirement savings package
Company Overview