Contact Center Associate

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative committed to its members' financial wellbeing. They are seeking full-time Contact Center Associates to provide exceptional service through digital channels, deepen member relationships, and educate on products and services.

Responsibilities

• Authentically engage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations
• Perform daily operations including basic transactions, card maintenance, new accounts, assisting members with their online banking and other financial needs
• Promote and effectively educate members on digital and self-service options, with continual education as new products and digital services are introduced
• Contribute to and support a positive work environment to ensure an effective, high performing, and cohesive team
• Adhere to operational, regulatory, and security requirements while minimizing losses
• Maintain a high level of confidentiality relative to any information received directly or indirectly at all times
• Contribute to effective department and credit union operations by performing other related duties as assigned
• Understand, model, and represent KCU’s core values

Skills

• High School diploma or GED
• Minimum one year customer service and/or retail sales experience
• Availability during Saturdays and extended business hours
• Excellent interpersonal communication skills including effective listening, speaking, and writing
• Proficient in Microsoft Office applications
• Ability to learn and maintain strong level of expertise with Kitsap Credit Union's core operating systems and self-service technology (iPhones, Androids, etc.)
• Ability to handle stress in a high volume and fast-paced environment
• Previous financial institution experience a plus

Benefits

• Bonus Target: 5% potential incentive of base pay
• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal floating day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

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