HR & Payroll Helpdesk Assistant
Commercial Services Group is a trusted employer seeking an HR & Payroll Helpdesk Assistant to provide excellent service to employees. The role involves first-line support for HR and payroll queries, maintaining data integrity, and ensuring accurate payments.
Responsibilities
- Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs
- Ensure employees receive the correct documentation and are paid accurately and on time
- Retrieve data and provide advice or solutions to resolve queries efficiently
- Accurately update and maintain HR and payroll data across systems and personnel files
- Build strong working relationships with internal and external stakeholders
- Contribute to team knowledge sharing and continuous improvement initiatives
Skills
- Good understanding of HR/payroll processes and employment legislation
- High attention to detail and commitment to confidentiality
- Confident IT user with experience in MS Office
- Team player with a proactive, can-do attitude
- Willingness to learn, adapt and contribute to a culture of continuous improvement
Benefits
- 25 days annual leave rising to 27 after four years
- Birthday Day Off
- One concessionary day during the Christmas period
- Pension scheme with 4% employer contribution
- Life assurance cover
- Hybrid working
Company Overview