Better Evidence Project Coordinator
Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. They are seeking a Better Evidence Project Coordinator to support frontline healthcare practitioners by responding to inquiries, assisting with communication campaigns, and providing research support to facilitate better health care delivery.
Responsibilities
- Respond to inquiries about the program and provide customer service to users presenting questions, feedback, or the need for troubleshooting assistance
- Assist with communication campaigns, including contacting users with updates and program messaging
- Demonstrate sound judgment and decision-making skills related to all applications, inquiries, and customer support-related communications
- Represent the Global Health Delivery Project professionally with staff , guests, donors, callers, and external visitors; greet guests, candidates, and donors
- Support team members with requested data or searches
- Aid in preparing documents, slides, or related reports
- Perform other duties and responsibilities to support the team’s mission as requested; provide cross coverage as needed
Skills
- High School Diploma or Equivalent required
- Project support or administrative experience 0-1 year required
- Knowledgeable of basic business administrative principles and project management best practices
- Exceptional verbal, written, and presentation skills (we may ask for a writing sample and/or administer a skills test)
- Ability to work effectively both independently and as part of a team
- Competency in Microsoft Office Suite, Google Suite, general high digital literacy and confidence with personal computers, spreadsheets, graphics, emerging applications and database programs
- Ability to work on tight deadlines
- Ability to work independently and utilize strong interpersonal skills to problem-solve complex issues
- Knowledge of file management and other administrative procedures
- Ability to handle complex and confidential information with discretion
- Proven customer service and decision-making skills strongly preferred
- Ability to learn project content quickly and demonstrate professionalism
- Strong organizational and written communication skills
- Detail-oriented
- Positive, flexible, professional, and a can-do attitude
- Appreciation for global health and cross-cultural communication
- Desire to serve frontline healthcare workers in global settings
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses as applicable
- Recognition programs designed to celebrate your contributions and support your professional growth
- Reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
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