[Remote] Member Engagement Coordinator
Note: The job is a remote job and is open to candidates in USA. Senture, LLC is a mission-driven company focused on improving access to care for members. The Member Engagement Coordinator will make high-volume outbound calls to engage members, sell health evaluation benefits, and schedule appointments with licensed providers.
Responsibilities
- Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls
- Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations
- Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy
- Utilize multiple systems to schedule providers for in-home or virtual evaluations
- Adjust, reschedule, or cancel appointments as requested
- Meet daily performance metrics including appointments, calls, handle time, and productivity
- Be available to complete overtime when required based on business needs
- Participate in peer side-by-side coaching as needed
- Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately
Skills
- High School Diploma or equivalent
- Desire to work in a results-driven outbound call center environment
- Strong sales aptitude with a focus on earning monthly incentives
- Motivated to achieve productivity goals with a strong work ethic
- Excellent communication skills, friendly, and conversational with members
- Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality
- Proficiency in using multiple computer systems simultaneously
- Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable
- Authorized to work in the United States
- Successful completion of pre-hire testing, background check, and drug screening
- If hired, Provide two valid, in-date IDs and proof of education during onboarding process
- Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms
- Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture
- Accountability for work schedules and compliance with security standards
Benefits
- 2 weeks of paid, mandatory training: 100% attendance required.
- All equipment provided.
- Competitive benefits, PTO, growth, and development opportunities.
- Monthly incentive plan. Top performers can earn up to $1045.00 in incentives.
- Top ten MECs will also qualify for an additional $250.
Company Overview