Inside Sales Representative, Service
Leica Biosystems, a Danaher operating company, is focused on advancing cancer diagnostics and improving lives. The Inside Sales Representative, Service is responsible for supporting service contract orders and revenue targets, managing customer relationships, and ensuring customer satisfaction through effective service solutions.
Responsibilities
- Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle
- Support contract renewal and penetration by engaging customers ahead of warranty expiration and contributing to conversion of time-and-material accounts to contract coverage
- Translate customer needs into value-based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership
- Execute territory plans and maintain forecasting using CRM and quoting tools to manage pipeline, track performance, and support accurate forecasts
- Partner cross-functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience
Skills
- Experience managing a sales pipeline and working toward revenue targets
- Foundational negotiation skills, including pricing and service scope discussions
- Experience using CRM tools (e.g., Salesforce) and ERP systems (e.g., SAP, Oracle), with proficiency in Microsoft Office
- Ability to travel 10% - 15%, overnight, within territory or locations and/or for company meetings
- Must have a valid driver's license with an acceptable driving record
- Bachelor's or Master's degree preferred with relevant experience
- Selling service contracts for clinical, diagnostic, or research equipment
- Exposure to lean principles and continuous improvement tools
Benefits
- Sales Incentive Compensation (SIP)
- Bonus/incentive pay
- Paid time off
- Medical/dental/vision insurance
- 401(k) to eligible employees
- Flexible, remote working arrangements for eligible roles
- Remote work arrangement in which you can work remotely from your home
Company Overview
Company H1B Sponsorship