Remote Manager, Enterprise Provider Performance

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Remote Manager, Enterprise Provider Performance is responsible for building and operationalizing Alignment Healthcare's provider performance function across all provider arrangement types. This role focuses on translating enterprise goals into a structured, repeatable performance management approach that integrates compliance results, clinical quality, operational execution, financial outcomes, and data integrity into a unified framework. This individual will lead the development and implementation of core performance capabilities-including KPI frameworks, standardized reporting, data integration requirements, and performance management routines-ensuring provider performance is consistently measured, actionable, and aligned to enterprise priorities. Reporting to a Transformation leader, this role serves as both a builder and operator, connecting data, analytics, and cross-functional inputs into clear performance insights and driving accountability through structured engagement with provider partners. The Manager will play a key role in evolving fragmented processes into a cohesive, scalable performance model that supports transparency, consistency, and continuous improvement across the provider ecosystem. Job Duties/Responsibilities: Delegate Performance Management & Analysis

• Define and operationalize enterprise-wide performance standards for delegated and corporate service functions, including clear expectations across claims, UM, CM/CCM, claims, appeals, and credentialing.
• Establish and govern a standardized KPI framework that aligns operational, clinical, financial, and compliance performance into a unified measurement model.
• Lead the development of performance benchmarks, thresholds, and targets, ensuring consistency across all delegated entities and internal service functions.
• Set standards for data integration, validation, and usability, ensuring performance insights are derived from reliable, timely, and harmonized data sources.
• Drive the evolution from retrospective compliance measurement to forward-looking, predictive performance management.

Performance Engagement & Accountability

• Own the end-to-end performance management lifecycle, focusing on performance outcomes, service delivery effectiveness, and value realization-not just compliance adherence.
• Translate data (audit outputs, operational metrics, clinical outcomes) into actionable performance strategies that improve efficiency, quality, and member/provider experience.
• Identify systemic performance gaps and lead the design of scalable solutions that can be implemented across delegates and plan-managed providers.
• Build and maintain integrated performance views that connect operational drivers to business outcomes, enabling leadership to make informed decisions.

Cross-Functional Collaboration & Integration

• Serve as the connective layer between compliance, operations, clinical, quality, and analytics teams to ensure performance management is embedded across the enterprise.
• Ensure audit and compliance outputs are translated into operational improvements and incorporated into performance standards and KPIs.
• Support enterprise transformation initiatives by embedding performance frameworks into new programs, vendor models, and delegated arrangements.

Data Strategies & Performance Insights

• Partner with data, analytics, and IT teams to define and implement a scalable performance data strategy, including dashboards, scorecards, and self-service reporting capabilities.
• Ensure data integration across platforms enables a single source of truth for performance measurement.
• Advance the use of trend analysis, predictive insights, and leading indicators to proactively manage performance.
• Continuously refine reporting tools and methodologies to improve clarity, usability, and decision impact.

Supervisory Responsibilities: This role may include indirect oversight or matrix leadership of program/project managers and audit staff. Job Requirements: Experience:

• 6+ years of experience in healthcare operations, delegated oversight, provider performance management, or value-based care environments.
• 3+ years of experience in a performance management, oversight, analytics, or operational leadership role within a health plan, IPA, MSO, or related organization.
• Demonstrated experience interpreting audit results, monitoring outputs, or regulatory findings and translating them into operational or performance improvement actions.
• Strong understanding of delegated functions including claims, UM, CM/CCM, appeals, and credentialing.
• Proven ability to engage provider organizations or delegated partners in structured performance discussions.
• Experience working cross-functionally in matrixed healthcare organizations.

Education:

• Bachelor's degree required in Healthcare Administration, Public Health, Business Administration, Nursing, or a related field.
• Master's degree preferred (e.g., MHA, MPH, MBA, MSN).

Training:

• Preferred: Lean/Six Sigma or other continuous improvement methodologies

Specialized Skills:

• Required:
• Strong analytical and critical thinking skills with the ability to synthesize data from multiple oversight sources.
• Working knowledge of delegated oversight and regulatory frameworks (e.g., CMS, DMHC, DHCS, NCQA).
• Ability to communicate performance findings clearly and professionally to internal leaders and delegated partners.
• Proficiency in Excel and experience with performance reporting or data visualization tools (e.g., Tableau, Power BI preferred).
• Strong organizational skills with the ability to manage multiple delegates, priorities, and timelines.
• Collaborative, solutions-oriented mindset with comfort operating in evolving and ambiguous environments.

Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range: $85,696.00 - $128,543.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

• DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email [email protected].

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