Ground Operations Customer Support Specialist – Airport Ramp Services – $35 /hr – arenaflex
About arenaflex – Pioneering Friendly, Reliable, Low‑Cost Air Travel
arenaflex is a leading airline that believes travel should be friendly, reliable, and affordable. With a mission to connect people to what matters most in their lives, arenaflex has built a reputation for exceptional customer service, a vibrant workplace culture, and a commitment to sustainability. As part of our expanding ground‑operations network, we are looking for dedicated individuals who thrive in fast‑paced environments and love solving problems on the tarmac. Join a team that values collaboration, innovation, and the joy of helping passengers and cargo reach their destinations safely and on time.
Position Overview
The Ground Operations Customer Support Specialist (also known as a Ramp Specialist) plays a critical role in ensuring that aircraft are serviced, loaded, and prepared for departure efficiently. Working at the bustling arenaflex hub in Raleigh‑Durham, NC, you will coordinate with multiple ground‑service teams, handle freight and baggage, and maintain the highest standards of safety and customer satisfaction.
Why This Role Is Perfect for You
- Earn a competitive hourly wage of $35 per hour with overtime opportunities.
- Enjoy a generous 401(k) match of up to 9.3% and profit‑sharing contributions.
- Receive free, unrestricted travel on arenaflex flights for yourself and eligible dependents.
- Benefit from a comprehensive benefits package that includes health, dental, vision, and life insurance.
- Work in a dynamic, team‑oriented environment where every day brings new challenges and rewards.
Key Responsibilities
As a Ramp Specialist, you will be the backbone of our ground‑operations team. Your daily duties will include, but are not limited to:
- Customer Interaction: Provide courteous assistance to passengers, freight customers, and internal stakeholders, ensuring a positive experience at every touchpoint.
- Aircraft Coordination: Direct aircraft to and from gates, manage push‑back operations, and communicate with pilots and flight crews via radio and hand signals.
- Freight & Baggage Handling: Load, unload, sort, and transport baggage, cargo, mail, and company equipment in accordance with established procedures and safety standards.
- Documentation & Tracking: Accurately complete freight receipt and stacking slips, log cargo movements, and enter data into the arenax system.
- Equipment Operation: Safely operate ground support equipment such as belt loaders, air start units, lift trucks, push‑back tractors, and de‑icing vehicles.
- Safety & Compliance: Perform routine safety checks, adhere to all FAA and arenaflex regulations, and report any hazards or incidents immediately.
- Cabin Cleaning & Restocking: Conduct interior cleaning of aircraft cabins, restock supplies, and ensure all passenger amenities are ready for the next flight.
- Collaboration: Work closely with the baggage handling team, cargo specialists, maintenance crews, and airport authorities to meet tight turnaround times.
- Physical Tasks: Lift and move items up to 70 lb, climb stairs, bend, twist, and work in confined spaces for extended periods.
- Continuous Improvement: Participate in training programs, provide feedback on processes, and contribute ideas that enhance efficiency and safety.
Essential Qualifications
- U.S. citizenship or valid authorization to work in the United States (arenaflex does not sponsor visas).
- Successful completion of the Ramp Specialist training program with a minimum 90 % score.
- Ability to read, understand, and follow detailed procedural manuals and safety guidelines.
- Strong communication skills, both verbal and written, including the ability to convey instructions via radio.
- Demonstrated ability to work effectively in a high‑stress, fast‑paced environment while maintaining attention to detail.
- Physical capability to lift 70 lb repeatedly, climb ladders, and navigate uneven terrain.
- Valid state driver’s license and a clean driving record.
- Willingness to work flexible shifts, including early mornings, late nights, weekends, and holidays.
Preferred Qualifications & Experience
- Prior experience in airport ground operations, baggage handling, or cargo logistics.
- Familiarity with ground support equipment such as belt loaders, push‑back tractors, and de‑icing trucks.
- Basic knowledge of FAA regulations and airport safety protocols.
- Experience working in a unionized environment or with collective bargaining agreements.
- Customer‑service background in hospitality, retail, or transportation sectors.
Core Skills & Competencies
- Teamwork: Ability to collaborate with diverse teams and support colleagues during peak operational periods.
- Problem‑Solving: Quick thinker who can identify issues, propose solutions, and execute corrective actions under time pressure.
- Attention to Detail: Precise handling of cargo documentation and adherence to safety checklists.
- Physical Stamina: Endurance to perform repetitive manual tasks throughout an entire shift.
- Adaptability: Comfort with changing schedules, weather conditions, and operational demands.
- Communication: Clear, concise, and respectful interaction with passengers, crew, and external partners.
Work Environment & Culture at arenaflex
arenaflex fosters an inclusive, employee‑first culture where every voice matters. Our ground‑operations teams are celebrated for their dedication, and we provide a supportive environment that encourages growth, safety, and camaraderie. You will work in a vibrant airport setting, surrounded by modern equipment, state‑of‑the‑art facilities, and a diverse group of professionals who share a common passion for aviation excellence.
Compensation, Perks & Benefits
- Hourly Wage: $35 /hr (plus overtime and shift differentials).
- Retirement Savings: 401(k) plan with up to 9.3 % company match and profit‑sharing contributions.
- Travel Benefits: Free, unrestricted travel on arenaflex flights for you and eligible dependents.
- Health Coverage: Comprehensive medical, dental, and vision plans.
- Life & Disability Insurance: Coverage to protect you and your family.
- Paid Time Off: Vacation, sick leave, and holidays.
- Employee Assistance Program: Confidential counseling and support services.
- Training & Development: Ongoing education, certification programs, and career‑advancement pathways.
Career Growth & Development Opportunities
arenaflex is committed to promoting from within. As a Ramp Specialist, you can advance to senior supervisory roles, become a Ground Operations Manager, or transition into specialized areas such as cargo logistics, safety compliance, or airport operations planning. We provide mentorship, tuition reimbursement, and access to industry conferences to help you achieve your professional goals.
Application Process
Ready to join a team that makes a difference every day? Follow these steps to apply:
- Submit your resume and a brief cover letter highlighting your relevant experience.
- Complete the online assessment and schedule a virtual interview.
- Attend an in‑person orientation and training session at the Raleigh‑Durham hub.
- Pass the final certification exam and begin your exciting career with arenaflex.
We review applications on a rolling basis, so early submission is encouraged. Please note that if you are not selected for this position, you will be ineligible to reapply for a similar role at the Raleigh‑Durham location for a defined period.
Join arenaflex Today!
If you are passionate about aviation, thrive in a collaborative environment, and are eager to deliver exceptional service to passengers and cargo customers alike, we want to hear from you. Become part of a company that values your contributions, invests in your future, and celebrates every successful flight.
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