Corporate Travel Agent, Online Support

About the position AAA Club Alliance is currently seeking an Corporate Travel Online Support Agent to join our Corporate Travel Division in downtown Cincinnati, OH. In this position, you will be responsible for helping and assisting callers with their on-line product questions, working the on-line ticketing queues as well as updating or modifying miscellaneous items within a company on-line site. If you enjoy a fast paced and cutting edge work environment, while interacting with a distinguished member base, there’s never been a better time to work for AAA! AAA provides a bonus program + full benefits consisting of medical, dental, vision, 401K, STD/LTD, free AAA membership and so much more! For 401K, we provide a company match contribution up to 7%, with a 2 year vesting schedule. AAA is a company known for its stellar brand, exceptional member service, and award winning work environment. AAA Club Alliance has been recognized as a Top Workplace for 7 consecutive years in Ohio. This is a work from home position, candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)

Responsibilities

• Answering Calls
• Reset Passwords- First time user assistance – walk through, assistance finding flights, hotel, car, etc.
• Research when call advises lower fare found on alternate site
• Cancelling reservations
• Ticketing Queue Issue all on-line tickets that are not set up with auto ticketing.
• Support of auto ticketing reservations
• Remarks to agents
• Split tickets
• Unused tickets
• ResQCX errors (missing report info, invalid credit cards)
• Ticketless reservations
• Work the schedule changes
• Automate minor changes, continue to work “over 15 minute” changes
• Re-accommodate Misconnects
• Re-issue when necessary
• Email new flights
• Profiles Modify/delete as requested
• Run test to sync profiles to Sabre
• Remove duplicate profiles
• Update company sites
• Change/modify site settings
• Travel policy update
• Testing sites

Requirements

• Experience in corporate travel industry or customer service industry
• Recent experience Sabre systems (REQUIRED)
• Knowledge of corporate travel programs and travel terminology
• Strong customer focus and a sense of urgency
• Excellent Communications Skills
• Team Player
• Interpersonal skills – ability to develop and maintain strong relationships
• Self-starter with ability to work independently with little supervision
• Ability to manage multiple complex projects concurrently
• Candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)

Nice-to-haves

• Knowledge of managed on-line booking systems (Concur, DEEM) preferred

Benefits

• bonus program
• medical
• dental
• vision
• 401K
• STD/LTD
• free AAA membership
• company match contribution up to 7% for 401K
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match
• Complimentary AAA Premier level membership
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

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