Regional Manager

Job Description: Lead Communities. Develop Teams. Make an Impact. At National Church Residences, our mission is to provide quality housing and services that enrich the lives of older adults and families. As a Regional Property Manager, you will play a key leadership role in overseeing a portfolio of affordable housing communities, supporting on-site teams, driving operational excellence, and ensuring exceptional resident experiences. Position Summary The Regional Property Manager oversees an assigned portfolio of communities, providing leadership, support, and oversight to Property Managers while driving property performance, compliance, occupancy, and resident satisfaction. Working closely with senior leadership, this role ensures communities operate efficiently and in alignment with National Church Residences' mission, values, and operational standards.

Key Responsibilities

Leadership & Team Development Recruit, hire, train, mentor, and supervise Property Managers and site-level personnel Conduct performance evaluations and support employee development Foster a culture of accountability, teamwork, professionalism, and resident-focused service Approve hiring, personnel status changes, and terminations for on-site staff Property Operations & Compliance Ensure compliance with HUD, LIHTC, Fair Housing, and other applicable regulations Conduct property audits and operational reviews to ensure adherence to company standards Monitor leasing activities, occupancy trends, waiting lists, and certification processes Resolve resident relations concerns and support corrective action plans when necessary Complete quarterly Property Audit Checklists (PAC) for assigned communities Financial Management Oversee annual operating and capital budget preparation Monitor property financial performance and recommend strategies for improvement Review and approve expenditures within established guidelines Assist with contract negotiations, renewals, and vendor management Prepare quarterly portfolio performance summaries Asset Preservation & Performance Ensure communities are maintained to company standards both inside and out Monitor REAC scores, Management and Occupancy Reviews (MOR), and state agency inspections Support marketing initiatives designed to maximize occupancy and revenue Collaborate with Asset Management to optimize rent implementation and revenue opportunities Portfolio Administration Manage annual contract renewals for assigned communities Oversee implementation of approved rent increases for HUD and LIHTC properties Assist with project-based voucher renewal submissions Coordinate staffing and operational setup for newly acquired or developed communities Develop and update property management forms, manuals, reports, and training materials Resident Experience & Mission Focus Promote a culture of dignity, respect, and service for all residents Ensure resident concerns are addressed promptly and appropriately Report compliance issues, safety concerns, and allegations of abuse or misconduct immediately Support and implement National Church Residences initiatives accurately and on time What Success Looks Like Communities consistently meet or exceed occupancy goals Properties achieve budgeted Net Operating Income (NOI) targets Strong compliance performance in Fair Housing, HUD, and LIHTC programs Positive resident satisfaction results Timely and accurate reporting, audits, and contract renewals High-performing, engaged on-site teams Properties maintained to company quality standards

Qualifications

Education Associate degree, two years of college coursework, or equivalent combination of education and experience Experience Minimum of five years of property management experience At least two years of on-site property management experience Previous supervisory or multi-site management experience preferred Affordable housing experience strongly preferred Skills & Abilities Strong leadership, coaching, and personnel management skills Excellent communication and relationship-building abilities Strong organizational and time management skills Detail-oriented with the ability to manage multiple priorities Proficiency in Microsoft Office Suite, Windows-based applications, and property management software Ability to maintain professionalism and sound judgment in high-pressure situations Certifications Certified Property Manager (CPM) designation or candidate status preferred Travel Requirements Ability to travel up to 50% of the time throughout the assigned portfolio Valid driver's license and proof of vehicle liability insurance required Why Join National Church Residences? We believe our team members are our greatest asset. That's why we offer a comprehensive Total Rewards package designed to support your health, financial well-being, career growth, and work-life balance. Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family. Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account. Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support. Parental Leave paid at 100% for four weeks. Coverage begins first of the month following your date of hire! Dental & Vision coverage for you and your family with Nationwide providers. Company provided Life & ADD insurance and Disability coverage. Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage. Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking. Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements! 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds! Reimbursement for Tuition expenses. Paid Time Off (PTO) and 9 paid Holidays. *Programs vary depending on Full Time, Part Time or Contingent Status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law. Apply To This Job