Regional Analyst 1 Customer Experience
Nissan Motor Corporation is seeking a Regional Analyst 1 Customer Experience to join their team in Aurora, IL. The role involves coordinating tracking and analysis of action plans to improve customer experience within an assigned region, while supporting communication and administration of national programs for top-performing dealerships.
Responsibilities
- Combines customer quality data from multiple sources; understanding their meaning, relationships and impact. Analyzes and interprets data
- Compiles ideas on best practices and shares with regional leadership team
- Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region
- Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies
- Assists with tracking progress of action plans. Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc
Skills
- Bachelor's Degree in Business or related field required
- 1-3 years progressive Marketing and Sales experience
- Ability to perform work onsite at Aurora, IL
- Must be a US Citizen or Permanent Resident
- At the Analyst level, previous experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing is preferred
- Previous sales or dealership contact experience is a plus
- Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan. Must be open to future relocation
Benefits
- Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP)
- Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs
- Support to tackle challenges and contribute to impactful solutions across our organization
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