Exceptions Analyst
Conservice is a company focused on utility management, and they are seeking an Exceptions Analyst to investigate and resolve billing anomalies for their clients. This role involves communication with utility providers and clients, as well as identifying and improving inefficient processes.
Responsibilities
- Research and resolve anomalies in utility provider bills
- Communicate with utility providers and clients through email and on the phone
- Determine the best course of action to resolve issues and contacting the necessary party
- Detect inefficient processes and find innovative solutions
- Medium phone usage-outbound calls with providers and clients, 25% of your day
Skills
- Attention to detail
- Ability to explain complex ideas, both verbally and written, using clear, professional language
- Ability to prioritize time well and push yourself to consistently achieve higher goals
- Problem-solving skills – ability to independently use the resources and tools provided to you
- Comfortable using a computer, Google Drive, and Excel
- Committed to quickly learning and adapting to new computer software
- Ability to meet deadlines
Benefits
- Performance bonus
Company Overview