[Remote] Client Service Specialist (Scheduler)
Note: The job is a remote job and is open to candidates in USA. ARCXIS is a leading provider of inspection, design, engineering, energy efficiency, and quality assurance services for the U.S. residential construction industry. The Client Service Specialist is responsible for connecting clients and inspectors to ensure proper scheduling for various visits, managing high call volumes, and proactively communicating with clients to enhance the customer service experience.
Responsibilities
- Analyze and monitor information from the operation software of the client(s) daily
- Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
- Effectively scheduling visits while following procedure
- Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule
- Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience
- Reach out to clients to confirm correct date for inspections needed and other information that may be needed
- Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed
- Track information relating to field inspections and any issues that arise
- Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
Skills
- Ability to perform data entry in multiple forms of software
- Ability to manage over 700 transactions a day, split between the scheduling team
- Ability to think quick on your feet for a real-time solution to a problem
- Ability to collaborate within a team and as well as on your own and meet deadlines
- Ability to multitask
- Excellent customer service skills via phone and email
- Excellent attention to detail is a must
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Company Overview