Bilingual Client Services Representative
TransConnect Partner Solutions, Inc. is a company in the fuel card industry, seeking a Bilingual Client Services Representative. The role involves providing exceptional customer service by interacting with clients, resolving issues, and maintaining positive client relationships, all while requiring fluency in English and Spanish.
Responsibilities
- Answer inbound calls and emails, resolve client issues, answer questions, and relay product functionality in a timely and professional manner
- Identify and escalate priority issues. Route calls to appropriate resource, if needed
- Set up new accounts in our internal system. Assist customers in our client-facing portal
Skills
- Fluency in both English and Spanish
- High School Diploma
- Telephone Etiquette
- Experience in at least one of the following: customer service role, role in the transportation or financial industry
- Call center experience
- Microsoft Office
- Some college or equivalent experience
Benefits
- Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
- Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.
- Medical, dental, vision, life, short term disability and long-term disability coverage.
- In addition to 9 paid holidays, generous PTO allotment that increases with tenure.
- Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+
- 401(k) plan with TCS matched contributions.
- Tuition reimbursement for college, plus plenty of TCS managed training classes.
- Leadership training and a culture that empowers individuality.
- Gym reimbursement program.
- Rewards driven wellness program with an individualized holistic approach.
- Connected, friendly work environment with monthly luncheons. We celebrate our accomplishments (and birthdays).
- Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
- In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.
Company Overview