[Remote] Bank Customer Sales and Retention Representative (Bilingual) - H
Note: The job is a remote job and is open to candidates in USA. Canadian Tire Corporation is seeking a Bank Customer Sales and Retention Representative who is passionate about customer service and advocacy for the Canadian Tire Brand. This bilingual part-time role involves managing customer interactions, resolving disputes, and providing exceptional customer experiences through effective communication and problem-solving skills.
Responsibilities
- Protect the integrity and security of customer account information
- Apply technical/product/process knowledge within varied situations
- Shape a positive customer perception of Canadian Tire
- Build customer confidence in our ability to provide service
- Maintain accurate customer information
- Develop effective relationships to contribute to a positive work environment
- Understand and service customer needs - 'owns the moment'
- Look for ways and apply new ideas to keep Customers for Life
- Take opportunity to provide customers with relevant products & services
- Take responsibility for continuous learning and development
Skills
- Speak both French and English fluently
- Excellent verbal and written communication skills
- Superior problem solving abilities and solid decision making skills
- Active listening skills
- Computer knowledge and experience
- Demonstrated passion for driving an exceptional customer experience
- Minimum one year of customer service experience in retail, fast food, hotel & hospitality industry, etc
- Demonstrated active listening, professional verbal communication skills
- Demonstrated aptitude to learn and support with basic browser-based functions
- Customer Service Experience
- Call Centre Experience
- Fraud and Dispute knowledge
Benefits
- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Programs
- Other perks to support your well-being
- Career growth opportunities and product discounts
Company Overview