[Remote] Grand Vacation Specialist

Note: The job is a remote job and is open to candidates in USA. Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. They are seeking a Grand Vacation Specialist who will be the heart of the guests’ experience, handling reservations, resolving inquiries, and ensuring every interaction reflects the company's signature warmth and professionalism.

Responsibilities

• Answer inbound calls in a fast-paced call center environment, assisting guests with vacation packages, bookings, upgrades, reschedules, and cancellations
• Serve as a personal vacation concierge, ensuring each guest’s itinerary is seamless, personalized, and exceeds expectations
• Proactively prevent tour cancellations by addressing concerns and offering solutions
• Follow up with no-shows and resolve post-tour feedback or complaints with empathy
• Educate guests on local activities, events, and resort amenities to enhance their stay
• Book and manage guest activities, ancillary packages, and open reservations
• Process daily booking sheets, confirmation packets, and credit card transactions
• Audit in-house, inbound, and OPC bookings for accuracy
• Run reports, organize materials, and maintain inventory of confirmation packets
• Assist other departments (e.g., front desk at Breck Inn) during peak times or as needed
• Uphold company policies, safety standards, and sustainability initiatives (recycling, resource conservation)
• Crosstrain with other teams to support company-wide goals
• Attend staff meetings and training sessions to stay updated on products, policies, and local offerings
• Foster a positive team environment by giving/receiving feedback and maintaining professionalism

Skills

• High school diploma or equivalent
• 6+ months of experience in customer service, hospitality, call centers, or travel/tourism
• Exceptional verbal/written communication skills (English)
• Basic math proficiency (calculating discounts, commissions, etc.)
• Comfort with Microsoft Office (Outlook, Word, Excel) and office equipment (printers, scanners)
• Ability to multitask in a fast-paced environment (phone, email, and systems simultaneously)
• Customer-obsessed attitude with a problem-solving mindset
• Detail-oriented and highly organized
• Team player who thrives in collaborative settings
• Associate's degree or certification in Hospitality, Tourism, Business, or related field
• 1+ years of experience in a call center, travel agency, hotel/resort, or sales role
• Familiarity with ski resorts, vacation rentals, or destination marketing
• Experience with CRM software or booking systems
• Proficiency in additional languages (Spanish, French, etc.)
• Proven ability to upsell or promote packages/services
• Adaptability to seasonal peaks (e.g., holiday rushes, ski season)

Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

Company Overview