[Remote] Customer Success Manager, Scaled
Note: The job is a remote job and is open to candidates in USA. Renaissance Learning is a global leader in pre-K–12 education technology, dedicated to enhancing student learning experiences. The Customer Success Manager (CSM) will manage a high-volume portfolio, ensuring customer retention and value through proactive engagement and data-driven insights.
Responsibilities
- Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
- Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
- Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk
- Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes
- Partner closely with Sales to identify and support expansion opportunities across accounts
- Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale
- Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience
Skills
- 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales
- Strong analytical and organizational skills with the ability to manage multiple priorities efficiently
- Excellent communication and relationship-building skills across a variety of stakeholders
- Demonstrated ability to use data and insights to drive customer outcomes and retention
- Experience managing a high-volume or scaled book of business preferred
Benefits
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12