Remote Customer Service and Data Entry Representative – Claims Coordination Support Specialist

Join arenaflex: Build a Meaningful Career in Claims Coordination from Anywhere

Are you a detail-oriented professional with a passion for accuracy, customer service, and administrative excellence? arenaflex is seeking a dedicated and reliable Remote Customer Service and Data Entry Representative – Claims Coordination Support Specialist to join our growing team. This is a unique opportunity to launch or advance your career with a forward-thinking organization that values precision, collaboration, and the well-being of its team members. As a fully remote role, you will enjoy the flexibility of working from home while contributing to the seamless operation of our dynamic claims coordination department.

At arenaflex, we understand that the backbone of any successful claims operation lies in the hands of skilled professionals who ensure data integrity, deliver exceptional customer experiences, and maintain meticulous records. If you are looking for a role where your attention to detail directly impacts business outcomes and customer satisfaction, we want to hear from you.

Position Overview

The Remote Customer Service and Data Entry Representative will provide comprehensive administrative and staff support services for our claims coordination team. This role is ideal for individuals who thrive in structured environments, enjoy working with data, and take pride in delivering accurate results under deadline. You will be the first line of support in processing claims information, resolving data discrepancies, and ensuring that all documentation meets our rigorous quality standards.

This is a remote position, allowing you to work from the comfort of your home. arenaflex will provide all necessary equipment, including a computer and monitors, as long as you have a reliable high-speed internet connection. We believe that talent lives everywhere, and our remote-first approach allows us to recruit exceptional individuals regardless of geographic location.

Key Responsibilities

As a vital member of the claims coordination team, your daily responsibilities will include a diverse mix of data entry, customer service, administrative support, and reporting tasks:

• Data Entry of Claims Information: Accurately input and maintain claims data into our proprietary claims management systems, ensuring all information is captured in a timely and precise manner.
• Follow-Up on Missing Information: Proactively reach out to internal teams, external partners, or claimants to gather any missing details required to successfully process each claim.
• Invoice Review and Verification: Carefully review submitted invoices to confirm accuracy, completeness, and compliance with company guidelines before processing.
• Report Compilation: Generate, compile, and distribute regular reports from our systems, summarizing claims information for management and cross-functional stakeholders.
• Customer Service Support: Respond to inquiries from claimants, clients, and team members in a professional, courteous, and timely manner, ensuring a positive experience at every touchpoint.
• Administrative Coordination: Provide general administrative support to the claims coordination team, including document management, filing, and workflow optimization.
• Quality Assurance: Conduct routine audits of entered data to identify errors, inconsistencies, or areas for process improvement.
• Collaboration: Work closely with claims adjusters, supervisors, and other departments to ensure smooth handoffs and continuous workflow efficiency.

Essential Qualifications

To qualify for this position, candidates must meet the following requirements:

• Age Requirement: Must be 18 years of age or older, or able to demonstrate legal capacity to enter a contract.
• Work Authorization: Must have unrestricted work authorization to work in the United States. arenaflex hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those holding non-immigrant work visas (such as F, J, H, or L classifications), except in cases of documented skill shortages.
• Background Check: Must be willing to submit to a background investigation. Any offer of employment is contingent upon the successful completion of this process.
• Education: High school diploma or equivalent required.
• Experience: Minimum of 6 months to 1 year of work experience in a customer service, data entry, administrative, or related role.
• Technical Skills: Basic computer proficiency, including familiarity with standard office software, web-based applications, and typing skills (minimum 40 WPM preferred).
• Attention to Detail: Demonstrated ability to identify errors, maintain accuracy, and follow through on tasks with precision.

Preferred Skills and Competencies

While not required, the following attributes will help you excel in this role:

• Previous experience working with claims management systems or insurance-related software.
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion and professionalism.
• Self-motivated with excellent time management and organizational abilities.
• Comfortable working independently in a remote environment while staying connected to a distributed team.
• Adaptability to learn new systems, processes, and tools quickly.
• A customer-first mindset with a commitment to delivering exceptional service.

What We Offer: Compensation, Perks, and Benefits

arenaflex is committed to attracting and retaining top talent by offering a comprehensive benefits package designed to support your health, financial future, and personal well-being. Our offerings include:

• Competitive Salaries: We provide compensation that reflects your skills, experience, and contributions.
• Medical, Dental, and Vision Plans: Comprehensive health coverage for you and your family.
• Life and Accident Insurance: Financial protection and peace of mind for you and your loved ones.
• 401(K) Retirement Plan: Save for your future with a robust employer-sponsored retirement program.
• Employee Stock Purchase Plan: An opportunity to share in arenaflex's long-term success.
• Educational Expense Reimbursement: We support your continued learning and professional development.
• Employee Assistance Program: Confidential resources for personal, family, or work-related challenges.
• Flexible Work Hours: Depending on the role and office, flexible scheduling options are available to help you balance work and life.
• Training Programs: Access to onboarding and ongoing training to help you grow your skills and advance your career.
• Matching Gift Program: arenaflex will match your charitable contributions to eligible organizations.

Our Culture and Work Environment

At arenaflex, we believe that our people are our greatest asset. We foster a culture built on collaboration, integrity, accountability, and continuous improvement. As a remote team member, you will be fully integrated into our organization through regular virtual meetings, team-building activities, and open communication channels. We are committed to creating an inclusive environment where every team member feels valued, heard, and empowered to contribute their best work.

We celebrate diversity in all its forms and are proud to be an equal opportunity employer. arenaflex does not discriminate against any applicant or employee on the basis of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity or expression, actual or perceived sexual orientation, or any other protected characteristic. We are also committed to providing reasonable accommodations to qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.

Career Growth and Development

When you join arenaflex, you're not just taking a job — you're building a career. We invest in our team members by providing clear pathways for advancement, mentorship opportunities, and access to training programs that expand your skill set. Many of our data entry and customer service representatives have grown into roles in claims adjusting, team leadership, quality assurance, and operations management. Your success is our success, and we are dedicated to helping you achieve your professional goals.

How to Apply

If you are ready to take the next step in your career and join a company that values precision, service, and people, we encourage you to apply today. To be considered, please submit your application and resume/CV online through our careers portal. All candidates must be willing to undergo a background investigation, and offers of employment are contingent upon successful completion of this process. Additionally, all candidates must provide proof of work authorization at the time of hire.

arenaflex is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds and experiences. If you require a reasonable accommodation during the application or interview process, please contact our recruiting team.

Take the next step in your career — apply now and become a valued member of the arenaflex team!