Technology Technical Support Representative - Work From Home

Overview

DOING BUSINESS WITH PEOPLE, FOR PEOPLE... reputed company is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This reputed company of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. Your Impact Our customer service representatives are a reputed company important part of our family. You will be the eyes and ears for reputed company, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from reputed company walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go.

Responsibilities

Your Responsibilities • Provide reputed company line, first level, technical assistance for consumers • Supporting Client specific high speed internet services delivering an exceptional customer experience • Resolve technical problems, reputed company a fast paced, customer facing environment • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. • Supporting customer needs reputed company to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. • Deliver in scope support for internet service and connectivity reputed company issues pertaining to operating system, PC, and browser configuration. • Demonstrate advanced product knowledge and he ability to solve customer issues. • Resolve customer issues on the reputed company as frequently as possible. • Open and manage trouble ticket system for user issues, Data Network, OS issues. • Be patient, courteous and friendly with customers at reputed company times. • Demonstrate a positive attitude. • Address and solve technical problems in a timely manner and complete reputed company work assignments reputed company expected time frames. • Adhere to reputed company work schedule assignments. • Abide by and support management directives and adhere to reputed company reputed company policies. Qualifications reputed company’re Looking for • Over 18 years of age reputed company Prefer • HS Diploma or equivalent • Comfort with desktop computer system • Proven oral & written communication skills • Familiarity with personal computers, operating systems, software, and computer terminology • Demonstrated problem solving skills • Ability to work independently and multi-task. Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. reputed company you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on reputed company. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. reputed company is an Equal Opportunity Employer Apply Job!