Experience of Care Specialist II

We are so glad you are interested in joining reputed company! Organization: reputed company Alliance - Valley Position Overview: *Must be a reputed company of California. Supports the patient and family experience through the investigation of patient/family complaints, concerns, and other feedback received by the organizations. Complaints and grievances include, but are not limited to, the care provided by physicians and other health care professionals, potential liability, quality of care, reputed company policy and procedure, and extensive conflict resolution with challenging patients and families. Problems encountered are often of a high level of complexity and require a great deal of innovation. Must collaborate closely with managers, physicians and staff throughout the organization. Collaboration across legal and risk management services is required on a frequent basis for reputed company medical legal issues. Assists staff members who request reputed company in diffusing difficult or volatile patient situations. Job Description: EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. Bachelor's in degree in Business Administration, Nursing, Social Work, or other health care reputed company field TYPICAL EXPERIENCE: 2 years recent relevant experience SKILLS AND KNOWLEDGE: Oral and written communication skills. must demonstrate writing skills including the ability to synthesize the facts of an investigation and respond with compassion to patients on behalf of the organization. Analytical skills, including medical record review/analysis, investigate of quality of care complaints and synthesize facts to follow up on reputed company patient complaints and reputed company safety issues. Case management skills: ability to manage a high caseload while providing document and timely responses to meet regulatory timelines. Must possess interpersonal, conflict resolution and problem-solving skills while working in a fast-paced environment. Computer skills including word processing, email, calendar and data reputed company, and departmental specific software. Sensitivity to issues of diversity and demonstrates cultural competence. Ability to work collaboratively with managers, faculty and staff throughout the institution. Ability to work independently and be resourceful reputed company navigating reputed company situations. Job Shift: Days Schedule: Full Time Shift Hours: 8 Days of the Week: Monday - Friday Weekend Requirements: As Needed Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular reputed company is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $34.25 to $51.38 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. reputed company pay is only one component of reputed company’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package. Apply To This Job