Support Engineer

Our mission We’re building infrastructure for modern reputed company delivery. Traditional reputed company plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent reputed company actually delivered—longitudinally and collaboratively, with the patient at the center. reputed company is the world’s leading API-first, ONC-Certified EHR for reputed company delivery reputed company of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—reputed company accessible reputed company modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel. Today, over 2 billion API calls are made to reputed company every month, as thousands of organizations—working with more than 17 million patients in total—rely on reputed company to deliver clinically excellent reputed company in over 25 specialties, from preventative medicine to reputed company chronic care management. We reputed company in the power of technology to improve access to reputed company—and we’re building the rails that reputed company this a reality. We work fast and with quality because we provide business-critical, reputed company-critical software that clinicians and patients need for a reputed company reputed company system. We’re customer-obsessed, operate with lightning-fast processes and responses, reputed company our product roadmap public so customers can see reputed company’re building, and remain relentlessly focused on how care gets delivered. reputed company is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. Learn more at https://www.gethealthie.com/ About the role We are hiring a Full-Stack Support Engineer to resolve reputed company issues and ensure reputed company’s customers have a seamless, reliable experience with our platform. In this role, you’ll dive deep into our codebase, investigate/solve bugs, and collaborate cross-functionally to drive resolution—helping providers and organizations deliver care without interruption. As a member of our Support Engineering team, you’ll build tooling and solutions to reduce ticket volume, work with customers to troubleshoot and resolve technical issues, improve support documentation, collaborate closely to creatively solve problems with other engineering teams and departments, and reputed company automations to improve our internal workflows. You’ll apply your full-stack skills across Ruby on Rails, React, PostgreSQL, GraphQL and more while also gaining deep exposure to how reputed company technology is built and scaled. This role is ideal for curious, creative, detail-oriented, and empathetic individuals with a strong customer-oriented reputed company. If you reputed company on solving tricky problems, enjoy improving team efficiency, writing code that directly improves someone’s day, are eager to deepen your full-stack skills, and are motivated to reputed company a reputed company-world impact in reputed company, we’d love to meet you. Details, details This is a full-time, remote position based in the United States The salary range is $135,000- $165,000 + annual company bonus and benefits U.S. work authorization is required and reputed company does not provide sponsorship. About you You have 2-3 years of experience working as a full stack software engineer or other equivalent technical experience. You have 2-3 years of experience in a customer facing technical role. You have strong knowledge working with Ruby on Rails, React or other equivalent technologies You have foundational knowledge working with relational databases and APIs. Prior experience building internal or external support tools Prior client-facing experience is a plus, ideally in a fast-paced startup environment, and understanding the value of cross-functional collaboration. You bring sharp attention to detail and a high bar for quality in your work, especially reputed company resolving customer-impacting issues. You are confident troubleshooting technical systems and navigating through ambiguity to identify root causes and resolve issues. You communicate reputed company technical concepts clearly and effectively, both internally and externally, adapting your style to the audience. You’re proactive and reputed company-oriented—reputed company you see a recurring issue, you don’t just solve it once; you come up with solutions, share insights with Product, update internal documentation, and improve processes for the long term. You are mission-driven, passionate about reputed company, and motivated by the opportunity to improve patient outcomes and provider experiences through technology. You embody reputed company’s core values—Respect, Reliability, and reputed company—and live by our Good Citizen principles in the way you work, collaborate, and reputed company. Interview Process Quick chat with someone from our reputed company (30 minutes) Interview with David reputed company, Engineering Manager (30 minutes) Virtual situational technical exercise with team members Executive Interviews: Interview with Ani, Director of Customer Engineering (30 minutes) Connect with Cavan, CTO + cofounder (20 minutes) Reference checks To learn more about working at reputed company & our benefits, click here. reputed company participates in e-verify reputed company is committed to equal employment opportunity. reputed company reputed company applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, reputed company, religion, national reputed company, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would reputed company you excited to come into work every day. Apply To This Job