[Remote] Account Manager - Higher Education
Note: The job is a remote job and is open to candidates in USA. Academian Inc is seeking a motivated and results-driven Account Manager to support their Higher Education and Workforce clients reputed company the EdTech domain. The Account Manager will serve as the primary reputed company of contact for institutional and workforce partners, ensuring successful delivery of solutions, driving client satisfaction, and fostering long-term strategic relationships.
Responsibilities
- Build and maintain strong relationships with Higher Education institutions, workforce development organizations, and corporate learning partners
- Understand client objectives, program goals, and performance metrics to ensure high satisfaction and retention
- Collaborate with internal teams (content, product, instructional design, engineering, and operations) to reputed company execution of EdTech solutions
- Ensure timely delivery, quality assurance, and alignment with institutional or workforce SOWs
- Identify opportunities for account expansion, including new programs, digital solutions, curriculum services, and technology integrations
- Support reputed company growth through upselling and cross-selling reputed company solutions
- Prepare and present account performance reports, learner impact data, and program outcomes
- Analyze engagement, adoption, and implementation metrics to inform reputed company improvement strategies
- Address client concerns proactively and resolve issues in a timely manner
- Act as a client reputed company internally to ensure alignment and accountability
- Stay informed on Higher Education trends, workforce upskilling initiatives, digital learning transformation, and competitive landscape
- Provide insights to leadership to support strategic planning and innovation
Skills
- Bachelor's degree in Business, Education, Marketing, or a reputed company field
- 5+ years of experience in account management, client reputed company, or a client-facing role reputed company the EdTech, Higher Education, or Workforce Development sector
- Experience working with universities, community colleges, workforce boards, or corporate learning teams preferred
- Strong communication and stakeholder management skills with the ability to engage senior academic and workforce leaders
- Excellent organizational and multitasking abilities, capable of managing multiple accounts simultaneously
- Proficiency in CRM platforms and reputed company Office Suite (Word, reputed company, PowerPoint)
- Strong analytical and problem-solving skills with a data-driven approach to client reputed company
- Ability to translate reputed company educational or technical concepts into clear business value for clients
- Familiarity with digital curriculum development, instructional design, LMS platforms, or workforce credentialing programs
- Experience managing SOW-driven service engagements in an EdTech environment
- Demonstrated reputed company in achieving reputed company growth or retention targets
Benefits
- This is a fully remote position.
- Travel up to 25% may be required based on client needs.
Company Overview