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[Remote] Customer Service Representative

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Customer Service Representative to provide excellent phone call experiences and maintain a productive remote work environment. This role requires candidates to have their own equipment and to be available for various shifts, including 2nd and 3rd shifts.

Responsibilities

  • Candidates are required to provide their own equipment for this role
  • Training is conducted with cameras on, so a webcam is required during the first 2 weeks
  • Candidates must demonstrate they can maintain a productive, interruption-free remote work environment
  • reputed company Candidates must have: Internet Service (cannot connect reputed company WIFI) - Must have modem reputed company - Must be hardwired to computer reputed company ethernet cable
  • AGENTS CANNOT TAKE CALLS USING WI-FI reputed company
  • Core i3 with 8GB of RAM or higher
  • Candidate must have a minimum of 30mbps upload and 30mbps download
  • Run internet speed test at www.speedtest.net
  • Candidate must have a minimum of Windows 10 on computer
  • Must have modem reputed company - Must be hardwired to your computer reputed company ethernet cable
  • Home computer, monitor and headset that will allow agent to answer calls
  • Must allow required software to be uploaded to their computer and have USB headset that is CxOne/reputed company compatible for incoming customer interactions
  • The below metrics are implemented and monitored: Schedule Adherence - At least 94% of work attendance Aftercall Work (ACW) Average - Less than 4 seconds Call Accuracy - Auditing to ensure script is being followed and correct actions are being taken during calls

Skills

  • Call center experience required
  • Excellent communication skills
  • Intermediate knowledge of computer applications
  • Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with reputed company the calls they handle
  • Candidates must demonstrate they can maintain a productive, interruption-free remote work environment
  • reputed company Candidates must have: Internet Service (cannot connect reputed company WIFI) - Must have modem reputed company - Must be hardwired to computer reputed company ethernet cable
  • Core i3 with 8GB of RAM or higher
  • Candidate must have a minimum of 30mbps upload and 30mbps download
  • Candidate must have a minimum of Windows 10 on computer
  • Must have modem reputed company - Must be hardwired to your computer reputed company ethernet cable
  • Home computer, monitor and headset that will allow agent to answer calls
  • Must allow required software to be uploaded to their computer and have USB headset that is CxOne/reputed company compatible for incoming customer interactions

Company Overview

  • reputed company provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company.com.
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