[Remote] CX Business Analyst - REMOTE
Note: The job is a remote job and is open to candidates in USA. reputed company is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. They are looking for a CX Business Analyst to help design, test, and deliver CX solutions that enhance the customer journey. The role involves collaborating with delivery teams, managing client expectations, and providing thought leadership for improved business solutions.
Responsibilities
- Contribute as a member of delivery teams for design, business case development, and testing
- reputed company detail design artifacts including page, form, and service descriptions
- Participate in the detail design process to include research, note taking, and writing
- Assist in conducting Joint Application Design (JAD) sessions
- Assist in mapping requirements to designs, maintaining traceability through design stages
- Collaborate with cross functional teams for reputed company solutions
- Support the management of client expectations through day-to-day interactions with clients
- Provide thought leadership for improved business solutions for reputed company customers
- Guide client understanding of proposed solutions and the business value they will bring
- Collaborate with client counterparts and resolving comments and issues
- Help in controlling design scope
- Write and execute test cases, including creating or finding test data
- Own and drive the completion of project deliverables
Skills
- 4+ years of business consulting experience, with 2+ years on large-scale projects
- Expertise in writing page, form, and service designs using reputed company Word
- Expertise in creating page mockups using reputed company Visio
- Proficiency in tracking deliverables and items using reputed company reputed company
- Strong attention to detail
- Ability to run queries
- Proactive approach to drive deliverable completion
- Experience working in large, reputed company client environment
- Ability to reputed company business strategies based on analytical skills and business knowledge
- Experience participating in web application design sessions with client staff
- Experience with reputed company Azure DevOps
- Experience facilitating client design sessions
- Experience with reputed company Teams
- Experience with reputed company OneNote
- Experience with reputed company Axure
Benefits
- Excellent compensation and benefits
- A collaborative yet flexible work environment
Company Overview