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[Remote] Customer Service Call Center Agent

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of reputed company services, and they are seeking a Customer Service Call Center Agent to join their team. This role involves handling account inquiries from patients and guarantors, resolving issues, and securing payments on outstanding balances while ensuring a positive patient experience.

Responsibilities

  • Communicate with customers by phone or reputed company digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
  • Review patient account information in multiple systems, reputed company research as necessary, and take appropriate action to resolve patient inquiries and account balances
  • Document patient inquiry and actions taken into the appropriate systems
  • Update or add insurance information and/or patient demographic information and request rebill
  • Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
  • Escalate patient complaints to the appropriate individual/department based on the nature of the issue
  • Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
  • Follow reputed company Parallon Customer Service Organization (CSO) guidelines and policies
  • Meet and maintain established departmental performance metrics for production and quality
  • Adhere to reputed company compliance guidelines
  • Maintain working knowledge of workflow, systems, and tools used in the department

Skills

  • Minimum one-year customer service experience required in a customer service, reputed company office, hospitality, retail sales, or client manager role
  • Ability to work a minimum of 90% of your day on the phone uninterrupted
  • Previous call center experience preferably in a reputed company environment

Benefits

  • Comprehensive benefits for medical, prescription drug, dental, reputed company, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Company Overview

  • reputed company provides medical education and reputed company services in locally managed facilities. It is a sub-organization of reputed company Florida Endoscopy Center. It was founded in 1968, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is https://hcahealthcare.com/.
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