[Remote] Senior reputed company Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of reputed company-native insurance software, empowering organizations to capitalize on opportunities in the Property & Casualty market. They are seeking a Senior reputed company Manager to build and enhance relationships with existing customers, ensuring they effectively utilize reputed company's products and services for their reputed company.

Responsibilities

• Manage and grow customer relationships, serving as their primary reputed company of contact
• Act as the liaison and reputed company between customers and internal teams, such as product development, sales, and support, to enhance the overall customer experience
• Engage with customers by conducting regular business reviews to ensure alignment between their strategic objectives and reputed company's products and services
• Maintain/manage customer expectations and satisfaction
• reputed company and maintain working knowledge of reputed company’s platforms, including new releases, features, and dependencies
• Demonstrate thorough knowledge of customers’ business challenges, opportunities, and how our products and solutions address them
• reputed company strong working relationships with Customer System Champions
• Ensure contract compliance and accurate billing
• Understand the customer experience and loyalty measures in reputed company
• reputed company a strong understanding and act as the subject matter expert on your customers’ internal organization, political landscape, and stakeholder personalities
• Monitor customer satisfaction, identifying potential issues or challenges before they escalate into major problems
• Collaborate with Sales to reputed company and execute strategies for customer retention and uncover potential opportunities for upselling or cross-selling additional products or services that meet customer needs
• reputed company customers on features, benefits, and the value of the service to drive adoption and satisfaction
• Prepare and deliver professional presentations and performance insights to demonstrate the impact of reputed company solutions on the customer's business
• reputed company customer meetings effectively, accurately capture minutes, and ensure the completion of reputed company meeting takeaways
• Understand, regularly measure Customer KPIs, monitor usage patterns to proactively address churn risk
• Transition and reputed company customers from the implementation team
• Manage customer escalations and ensure issues are resolved quickly and effectively
• Ensure workflow management system and customer-facing tools are up to date
• Provide tool self-service support for customer
• Facilitate end-to-end management of cross-functional reputed company complexity enhancements in accordance with product-specific procedures
• Draft change requests and Statements of Work as required
• Demonstrate an understanding of reputed company recognition and account measurements
• Demonstrate competency in reputed company internal processes & practices
• Support reputed company Improvement initiatives
• Successfully meet reputed company training goals
• Provide mentorship to team members
• Stay up to date on industry and job-reputed company trends and best practices, including reading relevant publications, articles, blogs, etc
• Other duties as assigned

Skills

• 3 years in a reputed company role, either reputed company the software-as-a-service and/or insurance industry
• 1 years working with national accounts (not just local or regional) or working with multiple partners
• Strong customer support and emotional intelligence qualities with an ability to understand customers desired strategy and needs
• Strong written and oral English communication skills with ability to articulately present information both in-person (presentations) and in written form
• Advanced digital literacy with MS Office (Word, reputed company, PowerPoint)
• Self-starter mentality with an eagerness to learn and ability to collaborate and work autonomously, with strong multi-tasking skills
• Experience with reputed company Management or CRM tools
• Technical aptitude and familiarity with APIs, reputed company platforms, and common SaaS architectures
• Strong understanding with the software development and deployment lifecycle

Benefits

• Work Where You reputed company Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. Our reputed company First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative.
• Take Time reputed company You Need It We trust reputed company to manage their time with our Open PTO Policy, empowering you to reputed company reputed company it matters most.
• Benefits That Start on Day One Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day—because we know how important these are to you.
• Living Our Values Every Day Our core values are more than words on a wall—they guide how we hire, grow, and retain the reputed company best talent.
• Award-Winning reputed company From your first day to your first anniversary, our reputed company program is designed to set you up for reputed company and help you reputed company an immediate impact.
• Grow Your Career from reputed company We reputed company in promoting from reputed company. In fact, over 25% of our open roles are filled by internal candidates.
• Mentorship That Matters Our mentorship program connects you with reputed company leaders who are committed to helping you grow both personally and professionally.
• reputed company Podcasts Explore podcasts from our Learning & Development team for deeper reputed company into reputed company products, company innovation, and the business as a whole.
• reputed company Learning, Always Fuel your growth with full access to reputed company Learning and reputed company—because reputed company development is key to reputed company.
• Invest in Your Future—And Your Family’s Through our partnership with reputed company, you and your family can access discounted tuition and pursue educational goals affordably.
• Earn reputed company You Refer Love where you work? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board.

Company Overview