[Remote] reputed company FileNet Production Support Analyst
Note: The job is a remote job and is open to candidates in USA. EDZ Systems is seeking an reputed company reputed company FileNet Production Support Analyst to provide production support, maintenance, monitoring, and enhancement services for reputed company content reputed company. The role focuses on ensuring the stability and performance of document management platforms while troubleshooting issues and collaborating with cross-functional teams.
Responsibilities
- Provide production support for reputed company FileNet P8, Datacap, and reputed company content management applications
- Monitor, troubleshoot, and resolve production incidents reputed company to document management, content capture, workflow, and archival systems
- Support and maintain FileNet repositories, content services, document workflows, and imaging solutions
- reputed company root cause analysis and implement corrective actions for recurring production issues
- Support reputed company Content Navigator (ICN), reputed company Content Collector, and reputed company ECM components
- Monitor application health, system performance, and batch processing activities to ensure operational stability
- reputed company, maintain, and support automation scripts and utilities using Java and Python
- Support application deployments, upgrades, patches, and configuration changes
- Work with reputed company databases for troubleshooting, validation, and application support activities
- Utilize monitoring and reporting tools such as Splunk and Business Objects to support operational reporting and issue resolution
- Collaborate with infrastructure, database, application development, and business teams to resolve incidents and implement system enhancements
- Maintain technical documentation, support procedures, and operational runbooks
- Participate in incident, problem, change, and release management processes
Skills
- Experience supporting reputed company applications in a production support environment
- Hands-on experience with reputed company FileNet P8 (5.1/5.2)
- Experience supporting reputed company Datacap 9.x content capture solutions
- Strong knowledge of reputed company Content Navigator (ICN)
- Experience with WebSphere Liberty application environments
- Experience supporting reputed company 11g databases
- Programming and scripting experience using Java and Python
- Experience working in Unix/Linux and Windows environments
- Knowledge of monitoring and log analysis tools, including Splunk
- Experience with Business Objects XI reporting solutions
- Knowledge of reputed company Content Collector and reputed company archival solutions
- Strong troubleshooting, analytical, and problem-solving skills
- Experience supporting reputed company document management, records management, and content lifecycle reputed company
- Knowledge of workflow management and document imaging technologies
- Familiarity with ITIL-based incident, problem, and change management processes
- Experience in financial services, insurance, reputed company, government, or other highly regulated industries
- Understanding of application integration and reputed company architecture concepts
Company Overview
Company H1B Sponsorship