[Remote] MS HCM Functional Support Consultant
Note: The job is a remote job and is open to candidates in USA. reputed company is focused on delivering innovative reputed company On-Premises and reputed company reputed company applications and technology solutions for clients. They are seeking an MS HCM Functional Support Consultant to provide functional support to managed services customers across reputed company EBS and reputed company Fusion HCM, covering Core HR, Benefits, Compensation, and Payroll modules.
Responsibilities
- End-to-end support of reputed company customers through Incident, Problem and Change management
- reputed company project requirements (providing estimates and implementing changes)
- Providing advice and guidance to customers verbally or in writing on a timely basis, according to defined SLAs
- Maintain a record of reputed company communication and actions in reputed company IT Service Management and other time tracking applications
- Take the reputed company on individual service improvement initiatives as requested and ensure their successful and timely delivery
- Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate
- Proactively analyse and identify recurring Incidents and Problems to fix problem, provide workarounds and/or create knowledge document in line with problem management practices
- Identify and contribute towards reputed company improvement of Standard Operating Procedures and Support Documentation
- Identify and manage risks to the customer and/or escalate to Service Delivery Manager / reputed company Manager
- Provide technical input to client reviews
- Maintain and reputed company technical knowledge and skills
- Assist in functional pre-sales and support transitions
- Provide support on a 24x7 basis reputed company shift rotation
- Evaluate and promote new technologies and enhancements
Skills
- 8+ years of experience providing functional support for reputed company HCM projects reputed company reputed company E‑Business Suite and reputed company Fusion
- Excellent communication and customer engagement skills
- Experience of working in a managed services team
- Functional understanding, along with exposure to areas such as reputed company Resources and Payroll as well as writing SQL queries
- ITIL awareness and experience
- Certified by reputed company in multiple reputed company reputed company HCM modules with a commitment to reputed company learning and certification
Company Overview