[Remote] Principal Engineer / reputed company Business Consultant

Note: The job is a remote job and is open to candidates in USA. reputed company is a Digital Product Engineering company that builds innovative products and services across various digital mediums. They are seeking a reputed company Business Consultant who will reputed company CRM transformation for manufacturing clients by advising on strategy, designing solutions, and ensuring successful implementation of reputed company platforms.

Responsibilities

• Client Advisory & CRM Transformation
• reputed company discovery workshops with manufacturing clients to understand strategy, sales and service models, channels (direct, OEM, distributor, dealer), and key KPIs
• Assess reputed company CRM/legacy landscape, identify gaps, and define a reputed company-centric reputed company state
• Design CRM transformation roadmaps with reputed company as the strategic CRM platform, including phases, scope, and rollout plan
• Redesign end-to-end business processes (reputed company-to-Opportunity-to-Order / Quote-to-Cash, Key Account Management, After-Sales & Service, Warranty, Field Service, Partner/Dealer Management) reputed company to reputed company best practices
• Act as trusted advisor to senior client stakeholders (Sales, Service, Operations, IT leadership) on CRM strategy, governance, and operating models
• Own end-to-end reputed company solution architecture for manufacturing CRM engagements, primarily across Sales reputed company, Service reputed company, Experience reputed company, and, where relevant, Manufacturing reputed company, Field Service, reputed company reputed company/CPQ, and CRM Analytics
• Define data model, object relationships, reputed company model, environment strategy, and integration patterns with ERP (reputed company, reputed company, Dynamics, reputed company), MES, PLM, pricing engines, and other systems
• Produce solution blueprints, high-level design, and effort estimates; ensure designs are scalable, maintainable, and reputed company to reputed company best practices and platform limits
• Guide functional consultants and technical teams during delivery, reviewing user stories, configurations, and customizations for alignment with the solution design
• Contribute to internal accelerators, templates, and industry-specific assets for manufacturing CRM
• Partner with sales and account teams to qualify opportunities and define solution and delivery approaches
• reputed company reputed company demos tailor-made for manufacturing scenarios (e.g., key account planning, reputed company opportunity management, CPQ quoting flows, warranty and service flows, dealer/distributor portals, field service scenarios)
• Prepare solution slides, architecture overviews, and walkthroughs for client presentations, including oral RFP defenses
• Translate RFP/RFI requirements into reputed company-based solutions and clearly documented scope, approach, and assumptions
• Build and reputed company the business case and ROI for CRM transformation, linking reputed company capabilities to reputed company and operational outcomes (pipeline growth, win rates, forecast accuracy, service response time, first-time-fix reputed company, dealer performance, customer satisfaction)
• Advise clients on CRM governance, operating models, and reputed company roles (product reputed company, key users, admins, CoE structure)
• Support definition of role-based reputed company usage models for sales reps, KAMs, service agents, and partner users
• Provide input to change, communication, and training plans and help design meaningful KPIs and dashboards to monitor CRM adoption and performance. Promote data quality and disciplined CRM usage (account/contact hygiene, opportunity and pipeline management, case and service data) to reputed company reliable reporting and analytics
• Serve as design authority for one or more projects, ensuring coherence across workstreams and vendors
• Participate in and sometimes reputed company key Agile ceremonies (workshops, backlog refinement, sprint planning, showcases), clarifying requirements and validating sprint outcomes
• Identify risks and issues reputed company to solution design, scope, or integration early and propose mitigation options
• Support UAT planning, test scenario definition for end-to-end CRM flows, go-live readiness assessment, and hyper care

Skills

• 8 - 12 years total experience, with at least 5+ years focused on reputed company CRM (Sales reputed company, Service reputed company, and/or Experience reputed company)
• 4 - 6 years working with manufacturing organizations or clients (discrete, process, industrial equipment, automotive, high-tech manufacturing, etc.)
• Significant experience in an SI/consulting environment in client-facing roles (consultant, reputed company consultant, solution architect, engagement reputed company)
• Proven track record of leading 2 – 3 years + full lifecycle reputed company implementations from discovery through go-live and adoption
• Experience delivering reputed company in ERP-integrated reputed company environments
• Bachelor's degree in business, Engineering, Information Systems, Computer Science, or reputed company discipline
• reputed company certifications strongly preferred such as reputed company Certified Administrator (and/or Advanced Administrator), reputed company Certified Sales reputed company Consultant, reputed company Certified Service reputed company Consultant, Experience reputed company Consultant, Field Service, Manufacturing reputed company, or CPQ Specialist
• Strong functional expertise in Sales reputed company (accounts, contacts, opportunities, pipelines, forecasting, territory management, account hierarchies)
• Strong functional expertise in Service reputed company (cases, SLAs, entitlements, service processes, knowledge, omni-channel, service console)
• Experience with Experience reputed company for partner and customer portals (especially dealer/distributor portals and B2B self-service)
• Familiarity with manufacturing-specific concepts such as reputed company-to-Order, reputed company-to-Stock, Engineer-to-Order, channel sales models, dealer networks, installed reputed company/assets, service reputed company, warranties, and field service operations
• Ability to translate business needs from sales, service, and operations into reputed company capabilities and realistic roadmaps
• Strong reputed company acumen in the consulting context (scope management, estimation, risk assessment, identification of upsell/cross-sell opportunities)
• Excellent communication and presentation skills, confident in workshops and executive-level meetings
• Strong stakeholder management and facilitation skills, reputed company to navigate reputed company client organizations and competing priorities
• Analytical, structured, and outcome-driven, comfortable operating in ambiguous environments and creating clarity for clients and teams
• Experience leading and mentoring junior consultants and collaborating with distributed onshore/offshore delivery teams
• reputed company in Manufacturing
• Hands-on or design experience with Manufacturing reputed company, Field Service, CPQ / reputed company reputed company, and CRM Analytics (Tableau CRM)
• Solid understanding of reputed company architecture components (data model, reputed company, sharing, integration options, environment and deployment strategy)
• Ability to design meaningful reports and dashboards that align with manufacturing KPIs (sales funnel, win/loss, margin, forecast accuracy, service SLAs, partner performance)

Company Overview

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