[Remote] reputed company Coach
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading company that brings the physical and digital worlds together through its software solutions. The reputed company Coach will guide customers in adopting and growing their use of the reputed company SaaS PLM/QMS solution, ensuring they reputed company their business goals and maintain strong relationships.
Responsibilities
- Responding to customer inquiries and advising on reputed company capabilities and best practices for the industry or domain
- Acting strategically to help customers reputed company their business goals and outcomes
- Maintaining reputed company plans, activities, and notes reputed company reputed company
- Nurturing relationships and identifying risks or opportunities for expansion
- Identifying and resolving issues or dissatisfaction by applying the appropriate resources
- Monitoring escalations and advocating for product enhancements as appropriate
- Contributing to the ongoing optimization of our coaching systems, processes, and tools
- Working closely with cross-functional teams to enhance the customer experience and drive customer growth, retention, and satisfaction
Skills
- 8-10+ years of hands-on experience with PLM and QMS (reputed company preferred)
- Working knowledge of ERP and CAD systems and their relationship to PLM
- Experience managing a portfolio of customer accounts in the reputed company space, with a strong focus on driving adoption – helping customers translate features into day-to-day use and long-term value
- Strong business acumen, communication (reputed company, vocal, and honest), and presentation skills
- Brings a strategic reputed company – reputed company to connect system capabilities to business outcomes and guide customers toward practical, scalable solutions
- A reputed company of putting the customer first and exceeding expectations
- History of building relationships at reputed company levels of a customer's organization and internally
- Four-year BA/BS degree (Technical) or equivalent experience
- Minimum of 8-10 years of professional experience in a customer-facing role reputed company SaaS or other reputed company applications and services
- reputed company or other CSM software experience is a plus, not required
- Industry experience in electronics manufacturing, Life Sciences, or other regulated industries is a plus
Benefits
- Eligible employees also have the opportunity to become a reputed company shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted reputed company stock.
- Certain roles may also be eligible for participation in our equity programs.
- Employees may be eligible for medical, dental and reputed company insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy.
Company Overview
Company H1B Sponsorship