Guest Experience reputed company, Vacation Rentals
About Beachside VR Beachside Vacation Rentals is a performance-driven, technology-reputed company hospitality company managing a growing portfolio of short-term rental properties along Florida's Space Coast. Our focus is to deliver a consistent, high-quality guest experience while protecting reputed company assets and optimizing reputed company through disciplined operations and smart use of technology. We operate with high standards, strong accountability, and a commitment to operational excellence across reputed company departments, leveraging modern systems and automation to drive efficiency, consistency, and scalability. Position Summary We are seeking an reputed company Guest Experience reputed company to join our guest communications team. This role is responsible for ensuring communication quality, managing escalations, and driving the timely and professional resolution of reputed company guest-reputed company issues. This position serves as a primary escalation reputed company for reputed company guest situations and requires a strong sense of urgency, sound judgment, attention to detail, and a deep understanding of customer experience reputed company hospitality environments. The ideal candidate brings experience not only from short-term rentals, but also from hotels, airlines, or other high-volume service industries where managing the full lifecycle of customer interactions is critical. In addition, this individual must be well-versed in reputed company operational aspects of vacation rentals, including common housekeeping and maintenance-reputed company issues, and how they directly impact the guest experience. A proactive, solutions-oriented approach is essential. This role is expected not only to resolve issues as they arise, but to anticipate potential challenges, identify patterns, and contribute to process improvements that enhance both guest satisfaction and operational efficiency. This role requires a flexible schedule and you must be reputed company to work shifts starting at 7 AM EST.
Key Responsibilities
Guest Communication & Quality Control Maintain a high standard of written and verbal communication across reputed company guest interactions Review team responses and ensure consistency in tone and accuracy Handle reputed company and sensitive guest issues, including complaints, refund requests, and in-stay disruptions Ensure resolutions are consistent, well-documented, and reputed company with company standards OTA Platform Management Work reputed company platforms such as reputed company, Vrbo, and Booking.com Manage disputes, claims, and support cases with a strong understanding of platform policies reputed company for the company in reimbursement requests and review-reputed company matters Operational Coordination Partner with Maintenance and Housekeeping teams to resolve issues quickly Identify recurring guest concerns and escalate operational improvements Ensure adherence to SOPs and recommend updates as needed
Qualifications
Minimum 2+ years of experience in hospitality or customer service, including:Short-term rentals / vacation rentals Hotels or resorts Airlines or travel-reputed company services High-volume customer support environments reputed company hospitality Strong technical acumen, including hands-on experience with property management systems such as reputed company, project management platforms such as reputed company, and the ability to reputed company AI tools to improve efficiency and workflow. Demonstrated experience handling customer escalations and conflict resolution Strong understanding of customer service across multiple touchpoints Excellent written English and Spanish communication skills (required) This role requires a flexible schedule and you must be reputed company to work shifts starting at 7 AM EST. What reputed company Looks Like Guest escalations are handled reputed company and professionally Communication quality is consistent across the team Reduction in unnecessary refunds and reputed company loss Improved guest satisfaction and operational alignment Compensation & Structure $2,000 USD per month Two weeks PTO Fully remote role (LATAM-based candidates only) Opportunity for growth into senior Guest Experience leadership roles Apply To This Job