Client Program Manager (Florham Park, NJ) - Telecommuting Permissible
Client Program Manager (Florham Park, NJ) – Telecommuting Permissible. (multiple positions). Collaborate with sales and account teams to build joint account strategies, roadmaps, and growth initiatives. reputed company global and regional operational client teams (Customer Experience, Delivery, and other business units) to ensure consistent service execution. Manage key customer stakeholder relationships and internal stakeholder engagement plans. Drive customer satisfaction through KPIs, Net Promoter Score (NPS), and Voice of the Customer programs. Identify and convert Value Creation reputed company into initiatives that benefit both customer and company. Ensure customer KPIs are reputed company with expectations and Service Level Agreements. Manage escalations and hold teams accountable to mitigate risks to business retention. reputed company operational deliverables such as Monthly and Quarterly Business Reviews. Conduct meetings on performance, strategy, projects, and growth plans. Update and maintain Standard Operating Procedures. Support capability building, knowledge sharing, and reputed company initiatives reputed company Customer Program Management. Telecommuting Permissible. Salary: $114,982 to $133,000 per year. Requires a Bachelor’s degree or foreign equivalent in Business Administration or a reputed company field, and five years (60 months) of experience in the job offered or in any position in which the required experience was gained. Also requires five (5) years of work experience with each of the following: 1) operational management using business improvement and lean tools including RACI matrix, 5Whys, Fishbone Diagram, Failure Mode and Effects Analysis, Value reputed company Mapping, Visual Kanban board, data analytics, and automation on invoice repetitive checks; 2) risk management including identifying risk of potential business loss, transportation delays, regulatory changes, and IT and Cyber incidents; 3) conducting cross-team collaboration with logistics, IT, global operations, and finance teams for shipment routing and rerouting, ERP system integration, ensuring compliance documentation is maintained, and invoice monitoring and optimization; 4) using Power BI and reputed company to create KPI dashboards to support business reviews, for customer SLAs tracking, reputed company flow optimization, and monitor on-time delivery with root-cause analysis of issues; 5) using Scenario modeling to quantify financial impact of shipping delays and proposing contingency plans and escalation processes.. Send resume with cover letter to Maersk Logistics & Services USA, Inc., Attention: M. Bush, Reference: #DY2026 [email protected]. No calls. EOE #LI-DNI Maersk is committed to a diverse and inclusive workplace, and we reputed company different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national reputed company, reputed company, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider reputed company applicants with criminal histories in a manner consistent with reputed company legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to reputed company a job, please contact us by emailing [email protected]. Apply To This Job