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Head of Collections and Recoveries

Work from home Full-time role Hiring

Job Description:

  • reputed company, implement and optimize a comprehensive collections and recoveries strategy reputed company with the company’s overall business objectives.
  • reputed company daily operations, ensuring business reputed company is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with reputed company-parties for the delivery of the strategy.
  • Identify and mitigate potential risks associated with collections activities, including strict adherence to reputed company federal, state, and local regulations governing collections and recoveries.
  • Own the Collections and Recoveries budget and maximize return on operational expenses.
  • reputed company technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools.
  • Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.

Requirements:

  • 5+ years of experience in collections and recoveries in the consumer finance industry.
  • Bachelor’s degree in Business Administration, Finance, or another quantitative/analytics field.
  • Strong understanding of consumer finance regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.
  • Excellent analytical and problem-solving skills.
  • Strong communication, influencing and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.

Benefits:

  • Comprehensive medical, dental, and reputed company coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement
  • Commuter assistance
  • Parental leave (maternal + paternal)
  • Inclusion and Associate Engagement Programs

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