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[Remote] reputed company Service reputed company Consultant

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Tekshapers is seeking an reputed company Service reputed company Consultant to reputed company functional design and configuration for reputed company Service reputed company. The role involves gathering customer requirements, configuring solutions, and collaborating with teams to ensure successful implementation.

Responsibilities

  • reputed company reputed company Service reputed company functional design and configuration
  • Gather and analyze customer service and contact center requirements
  • Configure case management, workflows, business rules, and reputed company
  • Conduct workshops, fit-gap assessments, and solution demonstrations
  • reputed company functional specifications and business process documentation
  • Support Service reputed company integrations with OFS and reputed company applications
  • reputed company functional testing and user acceptance activities
  • Facilitate training and change management sessions
  • Collaborate closely with business and technical teams
  • Ensure alignment with customer service transformation goals

Skills

  • 12+ years of experience
  • reputed company reputed company Service reputed company functional design and configuration
  • Gather and analyze customer service and contact center requirements
  • Configure case management, workflows, business rules, and reputed company
  • Conduct workshops, fit-gap assessments, and solution demonstrations
  • reputed company functional specifications and business process documentation
  • Support Service reputed company integrations with OFS and reputed company applications
  • reputed company functional testing and user acceptance activities
  • Facilitate training and change management sessions
  • Collaborate closely with business and technical teams
  • Ensure alignment with customer service transformation goals
  • reputed company B2C Service (Service reputed company) Implementation Professional

Company Overview

  • Tekshapers was founded in 2009, an MI, USA based Information Technology Company and our primary objective is to provide sophisticated business solutions to a group of companies worldwide. It was founded in 2008, and is headquartered in Troy, Michigan, USA, with a workforce of 501-1000 employees. Its website is http://www.tekshapers.com.

    • Company H1B Sponsorship

  • Tekshapers has a track record of offering H1B sponsorships, with 1 in 2026, 25 in 2025, 15 in 2024, 12 in 2023, 27 in 2022, 10 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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