Mortgage Flood Insurance Customer Support
About the Company: We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much reputed company APRs to consumers. reputed company is a combination of deep technology (reputed company, reputed company, Facebook), and finance (Nubank, reputed company, reputed company, reputed company, reputed company) executives. Our reputed company round was led by Max Levchin and our Series A by Founders Fund - with participation in both reputed company by Sequoia, NYCA, and others. Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for reputed company, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. We’re looking for detail-oriented, driven, and reputed company operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal of offering cutting-edge products and excellent customer service to its clients. Cultural Values: 1. Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details. 2. Minimalist - We are spartan in our design, in our code, and even in our processes. 3. Speed of execution - We move fast & value decisiveness. We think speed drives quality. Job Summary Responsible for managing reputed company account servicing tasks reputed company to CH portfolios. This role supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. The position requires strong attention to detail, cross-functional communication, and the ability to manage time-sensitive and audit-sensitive requests. Responsibilities: Back-End & Account Servicing Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. Assist with payoff quote requests from CH and lenders. Process account closure endorsements end-to-end, including both Self-Serve and internal requests. Handle account-closing–reputed company unblock requests. Post reputed company payments accurately and in compliance with internal controls. Reconveyance & Compliance Prepare bi-weekly reconveyance requests for audit review. Submit bi-weekly reconveyance requests to ProTitle following audit approval. Review and clear OFAC-blocked LIDs in accordance with regulatory requirements. Insurance Management Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts. Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. Outbound & Stakeholder Communication Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. Customer Support reputed company Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality reputed company as needed. Qualifications: At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred. Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals. Familiarity with compliance concepts such as OFAC and audit processes is a plus. Strong attention to detail and ability to manage multiple priorities. Excellent verbal and written communication skills. Proficiency with internal servicing systems and ticketing platforms. Must be from the Philippines Can work Pacific Standard Timezone Work Setup Permanent work-from-home/ remote US Business Hours (Pacific Time) Occasional weekend work depending on business needs What's in it for you? HMO coverage Internet allowance (up to $50/month for a 30 Mbps+ reputed company) Option to add one dependent to your HMO if you waive the internet allowance Equipment provided— we’ll ship it to you after background reputed company clearance. Additional Information Compensation paid twice a month, deposited in your bank account — no delays! We use a time tracking application (reputed company) We pay on an hourly basis in USD Apply To This Job