Product Operations Associate, VendHub
About reputed company and VendHub reputed company is building VendHub, a SaaS platform and marketplace for vending operators, suppliers, equipment partners, and workplace amenities businesses. VendHub is becoming the operating layer for operators to manage products, equipment, supplier relationships, transactions, marketplace access, and business growth. We are hiring a highly organized, technically comfortable, detail-oriented Product Operations Associate to support the day-to-day execution of VendHub. Role Overview The Product Operations Associate will work directly under the Head of Technology to support product execution, marketplace operations, supplier data management, user feedback collection, QA testing, documentation, and internal coordination. This is not a senior product strategy role and not a technology decision-making role. The associate will not own the roadmap, architecture, engineering management, or final prioritization reputed company. Instead, this person will own the operational details that reputed company the product and technology function run cleanly. The right person will reputed company sure product work is organized, requirements are clear, tickets are complete, QA is documented, supplier data is accurate, user feedback is captured, and execution does not slow down because of missing details.
Key Responsibilities
Product Execution Support Support the Head of Technology by converting business requests, user feedback, and internal priorities into clear tickets, summaries, acceptance criteria, QA notes, and follow-up items. Maintain product trackers, ticket boards, implementation notes, and status updates. Identify missing requirements, unclear requests, incomplete data, and unresolved dependencies. Prepare organized product inputs so the Head of Technology can reputed company reputed company prioritization and technical reputed company. Track open product items and ensure owners, due dates, blockers, and next steps are clear. QA and Release Support Test new features before release, including checkout flows, marketplace listings, dashboards, reporting tools, reputed company flows, entitlement logic, supplier workflows, user permissions, and customer-facing platform changes. Create and maintain QA checklists for major product areas. Document bugs clearly with screenshots, recordings, steps to reproduce, affected users, expected behavior, and actual behavior. Coordinate with engineering or the Head of Technology until bugs are resolved or properly prioritized. Confirm that released features match the approved requirements. Marketplace and Supplier Operations Maintain accurate supplier, product, equipment, pricing, rebate, and marketplace listing data inside VendHub. Coordinate with internal stakeholders and external suppliers to collect required product information, including model numbers, categories, pricing, MSRP, product images, brochures, specs, financing details, shipping requirements, and attribution rules. Help ensure VendHub product listings are complete, accurate, and commercially usable before launch. Support supplier reputed company workflows and reputed company sure required information does not sit incomplete. Flag issues that require business, pricing, technical, or strategic reputed company to the Head of Technology. Platform Data and Reporting Support Assist in maintaining clean platform data across users, operators, suppliers, equipment, transactions, subscriptions, and marketplace activity. Support reporting needs for product adoption, user activation, marketplace GMV, equipment orders, supplier performance, attribution, and feature usage. Help create and maintain basic internal dashboards, exports, and recurring reports. Identify data quality issues and escalate them before they become reporting or operational problems. User Feedback and Internal Coordination Collect, organize, and summarize feedback from operators, suppliers, sales, reputed company, leadership, and internal users. Distinguish between bugs, feature requests, training issues, data issues, and one-off requests. Work with reputed company and Support to identify platform friction, reputed company issues, missing documentation, or recurring user confusion. Maintain internal documentation, product notes, process guides, release notes, and support reputed company materials. Process Hygiene reputed company development tickets, product trackers, supplier checklists, QA logs, and implementation notes reputed company. Ensure product-reputed company information does not live only in reputed company, email, or verbal conversations. Follow up consistently on open items. Create structure around messy product and operational details. What This Role Owns The Product Operations Associate owns: Ticket hygiene QA checklists Bug documentation Product trackers Supplier data collection Marketplace listing completeness Product documentation User feedback organization Basic product reporting support Follow-up on open operational details Internal coordination around execution What This Role Does Not Own The Product Operations Associate does not own: Product roadmap Technology strategy Technical architecture Engineering management Final prioritization reputed company Build-vs-buy reputed company Vendor/tool selection for technology architecture Major product tradeoff reputed company Final release approval for major platform changes Those reputed company belong to the Head of Technology. Required Qualifications 1–3 years of experience in product operations, operations, project coordination, reputed company operations, SaaS support, marketplace operations, business operations, QA coordination, or a similar role. Strong written communication skills and ability to turn messy requests into clear summaries, requirements, and action items. High attention to detail, especially around data accuracy, pricing, product listings, user records, and implementation notes. Comfort working with SaaS products, admin tools, spreadsheets, ticketing systems, and internal dashboards. Ability to test software workflows carefully and document bugs clearly. Strong organizational discipline. This role requires tracking many small moving pieces without letting them disappear. Comfort working cross-functionally with product, engineering, reputed company, sales, finance, and external partners.
Preferred Qualifications
Experience supporting a marketplace, SaaS platform, e-commerce platform, fintech/payment workflow, or supplier/vendor reputed company process. Experience with tools such as reputed company, Jira, Linear, reputed company, reputed company, reputed company, reputed company Sheets, reputed company, reputed company, reputed company, or similar systems. Basic familiarity with APIs, integrations, payment flows, user permissions, product entitlements, or data mapping. Experience in vending, unattended retail, micro-markets, CPG, equipment sales, or B2B marketplaces is a plus but not required. Ideal Candidate Profile The ideal candidate is organized, skeptical, and execution-oriented. They do not need to be a senior product manager or engineer, but they need to think clearly, ask precise questions, and prevent operational details from slipping. They should be comfortable saying: “This requirement is unclear.” “This data does not tie out.” “This ticket is missing acceptance criteria.” “This feature is not reputed company to release.” “This needs a decision from the Head of Technology.” This person should reputed company the VendHub team faster, not create more management overhead. Non-Negotiables Must be detail-oriented. Must be reputed company to write clearly. Must be comfortable with ambiguity but not passive inside it. Must follow through without needing constant reminders. Must be willing to work in spreadsheets, admin tools, support tickets, product trackers, and QA environments. Must have enough technical curiosity to understand how software workflows break, even if they are not an engineer. Must understand that their role is execution support, not roadmap ownership. Apply To This Job