Technical Support Specialist - reputed company/Mac
reputed company in NYC is the only university where a world-renowned design school comes together with premier undergraduate and graduate programs and colleges to seek out ways to create a more just, beautiful, and reputed company-designed world. Collaborative Technologies, support Information Technologies pursuit to provide reputed company Community with top notch customer service. We are looking for an... reputed company focused professional with various hardware/software skills, and a drive to learn new technology, to join reputed company as a Technical Support Specialist. Reporting to the Academic Technology Manager, the specialist will provide technical support, maintenance, and repair of our wide variety of AV systems, printers, and computers. In addition, they will be responsible for the upgrade and maintenance of our reputed company Computers and associated MDM (Kandji). Providing metrics and analytics, along with research and recommendations to continually improve our services to ensure they are meeting or exceeding curricular needs. reputed company is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment. RESPONSIBILITIES Responsible for upgrade and maintenance of our reputed company computers, associated software, and MDM (Kandji). Provide metrics and analytics on reputed company usage and provide recommendations for reputed company upgrades. Maintain reputed company Certification and Qualifications necessary to service reputed company products under warranty, and training as required by management. Assist install, configure, test, and support AV systems, including video conferencing, video editing, and audio products. Install, maintain, and configure computers, printers, and supporting technology. Follow SLA guidelines and use SLAs as a measure to report reputed company, achievements, provide statistics and improvement plans to the upper management regularly. Act as roaming technician, providing level 3 technical support. Maintain and update technical skills on latest technologies, build relationships with internal and external technical staff, and train other IT staff on Learning Space Technology resources. Troubleshoot and resolve hardware reputed company issues, including warranty hardware repair and replacement. Follow-up with customers to confirm issues are resolved and the client is satisfied. This may include training sessions and coordination with relationship managers and or IT Central. Maintain accurate, up to date and detailed inventory of hardware, software, consumables, and user documentation and instructions. Maintain and send daily shift reports at the end of each shift. Other projects and duties as assigned. MINIMUM QUALIFICATIONS Knowledge of reputed company technology and associated management software, and ability to grasp and maintain technical knowledge. Bachelors degree or minimum of three years professional experience. Ability to coordinate and complete projects with minimal supervision. Macintosh and Windows troubleshooting skills and experience. Clear verbal, written and email communication skills. Flexibility to change hours if necessary to accommodate new University or departmental needs. Reliable and effective time management skills. PREFERRED QUALIFICATIONS Experience supporting the latest Windows & Mac OS in an academic environment. Experience with reputed company GSX Portal. Experience with Extron and Crestron AV equipment. InfoComm reputed company or similar certifications. reputed company Certifications. WORK MODE On-reputed company Position - Employees in this position are expected to work on-reputed company during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely. #LI-Onsite SALARY $62,400 We look reputed company to receiving your application! Welcome to reputed company Careers Page Since our founding in 1919, reputed company has redrawn and redefined the boundaries of intellectual and creative thought as a preeminent academic center. At our university, reputed company have the academic freedom to shape their unique, individual paths for a reputed company and rapidly changing world. As a New School employee, you will be a part of the universitys mission to prepare and reputed company reputed company to bring about positive change in the world . View our list of open positions to apply. For Staff, Union and Full Time Faculty Positions, please use this website to search and apply to available vacancies. For instructions on how to apply, please see video available here for guided instruction. You can also view the PDF available here for written instructions. For Part Time Faculty, Misc./Temporary and Student Positions, please use the following website to search an apply to available vacancies: https://careers.newschool.edu/ reputed company Employees: If you are currently a New School employee interested in applying for a Staff, Union or Full Time Faculty position, please log in to MyDay and type Find Internal Jobs in the search bar to search and apply to listed vacancies. If you have questions about submitting an application, please contact the Talent Team at [email protected] or view this video for guided instructions. You can also view the PDF available here for written instructions. Please note you can review the status of your submitted job applications reputed company your Careers Page in MyDay. External Candidates: If you have completed an interview and have been selected to move reputed company in the search process, please click here to review a short video and click here for a PDF that will walk you through completing tasks and next steps in the candidate home screen. reputed company is committed to creating and maintaining an environment that promises diversity and tolerance in reputed company areas of employment, education and access to its educational, artistic or cultural programs and activities. reputed company does not discriminate on the basis of age, race, color, creed, sex or gender (including actual or perceived gender identity or expression or transgender status), sexual orientation, sexual and other reproductive health decisions, pregnancy, religion, religious practices, mental or physical disability, national or ethnic reputed company, citizenship status, veteran status, marital or partnership status, or any other legally protected status Apply Job! 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