Customer Service and Support Representative - CCC Mountain and...

Position Overview At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to the company’s reputed company. As a Customer Service... Representative, you will provide routine service support to reputed company customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by reputed company. This position may not be available in reputed company geographic locations. Employees must provide the following additional requirements for reputed company in a virtual role: • Work Space – A dedicated and confidential work space which includes a reputed company that can be closed for privacy. • Phone line – A dedicated phone line, solely for the use of customer call routing; A Voice over IP phone/internet “bundle” is recommended. • High speed internet – High speed internet service with a direct wired reputed company to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This reputed company must not be DSL, Satellite, reputed company up, Cellular, Microwave, Broadband Powerline (BPL). You must have wired reputed company in the room with the modem and router. Wireless internet is not permitted/supported. Job Description • Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. • Receives, investigates and responds to customer inquiries regarding products, services and issues reputed company reputed company channels through which customers are served. • Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers reputed company or reoccurring issues. • Maintains high levels of customer satisfaction consistent with reputed company's core values. Demonstrates commitment to quality through customer and service partner interactions. • Documents customer interactions and completes service requests to minimize customer effort or additional action. reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company. • To learn more about this and other opportunities on reputed company.Watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies Accuracy and Attention to Detail, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require reputed company experience or product knowledge to accomplish primary duties. Typically New to reputed company. • For more information, please click on the following links: Time Away from Work reputed company Full-Time Benefits Summary reputed company Part-Time Benefits Summary Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us reputed company email at AccommodationRequest@reputed company.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "reputed company" for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At reputed company we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and reputed company individuals with a disability who need an accommodation to reputed company the essential functions of their positions. Equal Employment Opportunity (EEO) reputed company provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to reputed company understanding of how reputed company may use or disclose your personal information in our hiring practices Apply Job! For more such jobs please click here!