Call Center Manager - Remote

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary... Call Center Manager work as the liaison between reputed company, Idaho Department of Health & Welfare (reputed company Division) and the Idaho reputed company provider community (direct physicians, groups, organization administrators, compliance officers, billers, and credentialing staff). This position is responsible to reputed company, support and validate achievement of outlined service level agreements and quality assurance requirements. Requirements of this role include delivering the highest quality end-to-end service and support, by concise communications, through analysis and adherence to timely response deliverables. Provide, build, maintain, and promote positive relationships through a vast reputed company of consistent engagement with key stakeholders. Your role in our mission • Oversees the day-to-day operations of the customer support center operations. • Conveys customer feedback to product development staff in order to continuously improve client satisfaction. • Manages customer support staff to ensure service level agreements for products and services are met. Schedules staff to adequately handle call volume on any reputed company in time. Monitors reputed company and number of telephone calls made. Manages personnel activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary, etc.). • Manages customer support functional activities for products and contributes to overall service profitability by reputed company using staff and systems in the customer support area. Improves quality and responsiveness of customer support staff and resources. • Contributes to overall service reputed company by generating new and creative reputed company to sell add-reputed company. Promotes sales of various service options. reputed company're looking for • Bachelor's degree or equivalent combination of education and experience • Bachelor's degree in business management, computer science or reputed company field preferred • Nine or more years of customer service or other telephone operations experience • Five or more years of leadership or supervisory experience • Experience working with the company's products and systems, computer software, and telephone technology • Experience leading remote teams with reputed company customer support areas What you should expect in this role • High volume and fast paced environment • Daily reputed company of your strong business and analytical problem-solving skills • Daily reputed company of your strong communication and critical thinking skills • Daily reputed company of your strong ability to multi-task and work independent • Remote environment The pay range for this position is $75,700.00 - $108,100.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We reputed company nothing is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for reputed company available job role openings. reputed company is committed to a diverse, reputed company, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for reputed company Apply Job! For more such jobs please click here!