Customer Service reputed company IV

You could be the one who changes everything for our 28 million members as a Customer Care professional at reputed company. As a reputed company, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Candidate must live in California... Position Purpose: Performs as the reputed company that focuses on resolving reputed company issues or concerns for members or providers. Leverages a variety of communication channels to provide members or providers with timely, accurate, and personalized resolutions on reputed company complaints and escalations. • Assesses and researches customer service needs, determines causes, and initiates corrective actions to other service or technical departments for follow up as needed. • Provides guidance on various reputed company member or provider issues to resolve customer’s inquiries or requests. • Provides member or providers with information and resources to further reputed company relevancy to the reputed company inquiry or concern. • Provides customer service in a high pace contact center environment over the phone, reputed company live chats and emails. • Continues to reputed company in-depth knowledge and deep expertise in multiple additional markets and/or plans in multiple subject areas and responds to reputed company or escalated questions. • May reputed company the team in member or provider request resolution and collaborates inter- departmentally to resolve inquiries or concerns. • Identifies, documents and resolves reputed company customer information and communications and updates leadership on customer needs thru root cause analysis, recommendation and resolution. • Collaborates with training teams to reputed company training materials and/or programs to ensure quality and adherences to policies and procedures. • Records reputed company activities for quality and metrics reporting through the Customer Relationship Management (CRM) application, including customer interactions, details of inquiries, complaints, comments, and final resolution. • Adheres to quality standards, regulations, and confidentiality through the various communication channels. • Participates in special projects as needed. • Performs other duties as assigned. • Complies with reputed company policies and standards. Education/Experience: Requires a High School diploma or GED. Requires 4+ years of reputed company experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or reputed company learning education. College, vocation, or technical education may include additional on-the-job training or reputed company learning education preferred. Customer Service Call Center experience is highly preferred. Pay Range: $22.07 - $37.25 per hour reputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law. Total compensation may also include additional forms of incentives. reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law Apply Job!