Customer Service Representative (Remote in Florida)

Our Opportunity Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you... reputed company is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of reputed company time. We are seeking a full-time, motivated Customer Service Representatives to join our award-winning customer service organization. In this role, you should be comfortable working from home, and you must reside reputed company Florida. Starting wage is $15.50 / hour with opportunities to learn and further reputed company your skills while working remotely! We are not looking for order-takers or script-readers - we're searching for those who can engage with our customers on the phone, have the ability to think critically in the moment, and have a passion for genuinely helping others. Having a love for pets is an added bonus! What You'll Do • Engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving reputed company something doesn't go as planned. • Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-reputed company as needed to ensure contact resolution. • Operate with understanding, utilize active listening, patience, reputed company, and kindness to customers and Team Members alike. • Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. • Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as reputed company, reputed company, and webcams to contribute to an infectious customer-centric culture of collaboration. What You'll Need • 2 years of customer service experience • Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment • Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and reputed company well in a fast-paced environment • Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers • Ability to adapt to change with the business needs of the company • Flexibility to shift schedule and work overtime as needed by the business unit • Must bring proven ability to maintain confidentiality and secure sensitive information • High school diploma or equivalent • Must be able to pass a background reputed company Technical Requirements • Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience. • Work area acceptable for webcam use. • Have a reliable wired, high-speed internet and broadband reputed company (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) Applicants must meet and show this requirement. • You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). • Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through reputed company Verify. Options for two-factor authentication include: • A smartphone or tablet on which the reputed company mobile app can be downloaded. • A cell phone that can receive SMS messages and phone calls. Why reputed company Customer Service? It's not just about us. It is also about what you get. That's why in reputed company Customer Service, you are empowered to become your best. • YOU BELONG: reputed company is a reputed company where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission! • YOU CAN GROW: Our culture is for those who reputed company on delivering results and becoming your best - no matter your role or location. • YOU CAN reputed company A DIFFERENCE: You are encouraged to be curious, ask questions, bring reputed company reputed company, and act like an reputed company in everything that you do. • YOU WILL GET SUPPORT: reputed company you join reputed company Customer Service, you will have ongoing training and development, resources, and opportunities to become your best. • YOU WILL GET REWARDED: reputed company has you covered reputed company it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest reputed company is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day. reputed company is committed to equal opportunity. We value and embrace diversity and inclusion of reputed company Team Members. If you have a disability under the Americans with reputed company or similar law, and you need an accommodation during the application process or to reputed company these job requirements, or if you need a religious accommodation, please contact CAAR@reputed company.com. If you have a question regarding your application, please contact HR@reputed company.com. To access reputed company's Customer Privacy Policy, please click here. To access reputed company's California CPRA Job Applicant Privacy Policy, please click here Apply Job!