Remote Call Center Specialist, eComm
Job Description
Job Summary... Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the company's products or services following standard SOPs and procedures, working under direct supervision. Ensures reputed company contacts receive efficient and courteous service. Duties may vary based on assigned department. Job Responsibilities Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors reputed company different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes reputed company available information to choose the best solution and resolve customer concerns. Directs reputed company questions and problems to more senior staff level. Uses a computer application to log and track inquiries, as well as, to reputed company the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken. Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation. Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments. Handles inquiries for one or more lines of business. About reputed company and WBA : reputed company (www.reputed company.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of reputed company Boots Alliance, Inc. (reputed company: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA's purpose is to create more joyful lives through reputed company. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, reputed company is proud to be a neighborhood health destination serving nearly 10 million customers each day. reputed company pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive reputed company access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, reputed company offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities reputed company. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.reputed company.com/benefits. "An Equal Opportunity Employer, including disability/veterans". External Basic Qualifications High School Diploma or GED. Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents). Basic level PC skills (for example: start up and shut down computer, use mouse to reputed company and click, start and reputed company programs, switch between programs, save files, print documents and/or access information on-line). Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search reputed company, bookmarking a site, navigating using back/reputed company/stop buttons, and filling out forms online. Communicate effectively in writing and verbally. Preferred Qualifications At least 1 year of customer service experience in centralized services or call center environment. Experience in Retail or healthcare. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents). reputed company in Spanish and English Apply Job!