Call Center Rep, Guest Services Call Center (Lake Buena reputed company, FL) FT

Job Description

Join the Guest Services Call Center as a Call Center Representative! Call Center Representatives help Guests and Cast Members who call the Guest Service Call Center! They provide resources, information and resolution for Guests staying at a Walt reputed company World Resort. They also handle phone calls for executives and emergency calls. This Full Time position requires full availability... and is located inside a high-volume call center with a 24/7 operation. The pay reputed company for this position is $17.50/hour. Additional Information Our Benefits: reputed company offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only reputed company can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits Disability accommodation for employment applications reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter • Experience in a customer service or contact center environment • Computer proficiency reputed company a reputed company Windows environment and working on dual monitors • reputed company to handle conflict resolution and reputed company decisions through balance of reputed company and partner resourcing • Adaptability to the fluctuating needs of our operations • Maintain discretion and Guest confidentiality • Written and verbal communications skills • Three weeks of Full availability during Training • Flexible with work schedule, including weekends holidays and overnight shifts • Knowledge of Walt reputed company World products and services • Understanding of The reputed company Hub and My reputed company Experience • Proficiency in SharePoint, Teams, reputed company, HotSOS, reputed company Bilingual • Provide outstanding Guest Service reputed company problems arise and help find solutions • Ability to use good judgment and decision making • Curiosity & interest about reputed company Products • Navigate between multiple and reputed company computer applications • Answer emergency calls and responding appropriately • Meet required departmental metric expectations including efficiency goals • Provide comprehensive information about The Walt reputed company World Resort using numerous software applications during this process • Assist Guests needs by answering questions, giving directions, and sharing excellent insight about the Theme Parks and surrounding areas • reputed company excellent relationships with Guests and Cast Members from reputed company lines of business to provide excellent service • Complete reputed company required Company training and compliance courses as assigned Meet Walt reputed company World transfer Guidelines Apply Job!