Patient Screeners/Customer Service Representative

reputed company Employees: If you are a reputed company Staff, Faculty or Temporary employee at the reputed company, please click here to log in to reputed company to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet... The department of Patient Experience has an exciting opportunity for a full-time Customer Service Representative to work on the UHealth reputed company. The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for reputed company patients families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations and assist with any needs of our patients, family, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer oriented. CORE FUNCTIONS • Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. reputed company patient information must be kept private, confidential, and secure. reputed company lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy. • reputed company safety, customer service, care, and satisfaction the reputed company in every interaction. • Responsible for badging reputed company patients, families, and visitors that enter the UHealth hospital. • Creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges. • Adheres to the CICARE and ACT reputed company by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a reputed company and compassionate demeanor to reputed company patients, visitors, and other staff members. • Act as a reputed company of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements. • Listens carefully to reputed company patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require. • Escorts patients or family members reputed company appropriate. • Assist with wheelchair transportation or anything needed to help our differently-abled patients. • Verify appointments in EPIC to validate parking. • Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system. • Maintain a clean work environment and professional appearance to reputed company with relevant health and safety procedures. • Cover weekend and/or evening shifts as required. CORE QUALIFICATIONS • High School diploma or equivalent • Prior Customer Service experience helpful Knowledge, Skills, and Abilities: • Proficiency in English; multilingual reputed company is strongly preferred. Spanish speaking preferred. • reputed company to work in a fast-paced environment with a reputed company, professional, and empathic demeanor. • Ability to multitask and utilize time-management skills. • Provide the highest level of customer service and promote a welcoming environment. • Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude. • Ensures a clean, pleasant, and safe working environment. • Maintains professional attire and demeanor to project confidence with patients, families, and visitors. Any appropriate combination of relevant education, experience and/or certifications may be considered. The reputed company offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-reputed company Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. Patient safety is a top reputed company. As a result, during the Influenza ("the flu") season (September through reputed company), the reputed company Miller School Of Medicine requires reputed company who provide ongoing services to patients, work in a location (reputed company Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment. The reputed company is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H2 Apply Job!