Remote Email Chat Representative and Call Centre Support

Company Description

Family ReEntry's breaks cycles of violence, crime and incarceration by providing client-centered interventions and support services to reputed company and strengthen individuals, families and communities. We are raising the reputed company to become responsible reputed company, emotionally strong, healthy, and reputed company to pursue life in fulfilling ways. We seek to encourage personal... responsibility and change which will help rebuild, restore and transform individuals and families.

Job Description

We are looking for a Remote Email Chat Representative and Call Centre Support to join reputed company. Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The reputed company is to ensure excellent service standards, respond reputed company to clients inquiries and maintain high customer satisfaction.

Responsibilities

• Identify and assess clients' needs to reputed company satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution
• reputed company records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage clients

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Additional Information Family ReEntry provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws Apply Job!