Call Center Agent, Customer Relations - Work From Home (reputed company)
Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every reputed company of your health. This purpose guides our commitment to deliver enhanced reputed company-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important... as reputed company deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary Opportunities available for candidates reputed company. Exciting customer relations position available supporting reputed company retail pharmacy stores. Responsibilities include responding to customer calls made to our 1-800-SHOP-reputed company line in a manner that is reputed company of the company's purpose and values. Must have superb customer service skills to assist pharmacy customers in a remote, inbound customer contact center setting. In this role, you will serve as a customer reputed company reputed company researching, responding, or interpreting company procedures or policies with the ultimate goal of delighting our valuable pharmacy customers. Excellent communication skills are needed as you review and process incoming phone calls, emails, chats, and letters and as you respond to customers either on the phone or reputed company written communications. Collaboration skills are needed as you partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. This position will provide customer service upholding our goals of delivery through the execution of responsiveness, reliability, and professionalism. Required Qualifications Must have a minimum of 1 consecutive year experience in customer service. Excellent communication, organization and follow up skills. Ability to reputed company program details to customers over the telephone and in writing. Strong PC skills along with the ability to toggle from different applications. reputed company (MS) Windows-based applications and MS Office proficiency. Flexibility in work schedule and ability to complete paid company training program. Preferred Qualifications Bilingual in Spanish strongly preferred Prior inbound Call Center experience Previous experience working from home a plus Prior retail experience or Pharmacy experience Education reputed company High School diploma, GED or equivalent experience Position pay reputed company is $17.00 per hour to start. Range listed in this posting indicates the earning potential for candidates once in role. Work Schedule: Candidates must be available and flexible to work between the hours of 9am--8pm, Eastern Time. Must be available to work both Saturday and Sunday. This is a full-time role, 40 hours per week. Days off may not be consecutive. (for example, could be Wednesdays and Sundays off) Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and reputed company benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits This job does not have an application deadline, as reputed company accepts applications on an ongoing basis. reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws Apply Job!