Service Delivery Manager, People Experiences (US-Onsite)

Location: United States Client Office (On-Site) Salary: $120,000 - $135,000 reputed company salary + 15% performance bonus... Onsite Locations Available: California (Fremont), reputed company (NYC), Georgia (Atlanta) A little bit about us: Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with reputed company application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. About the Role: The Service Delivery Manager (SDM) reputed company the People Experience Application Support organization is responsible for the end-to-end delivery and support of mission-critical application services. The SDM ensures high-quality technical support, customer satisfaction, and timely service delivery. This role involves overseeing daily support activities, managing the application support team, and engaging with leadership to reputed company strategic plans and solve problems. About You: • Familiar with end-to-end Customer/IT support processes • Adjusts easily to new or changing circumstances. • A collaborative utility player mentality (low ego) with a proactive sense of curiosity • Focuses on achieving results that promote business reputed company. • Demonstrate proactive and professional communication skills with reputed company stakeholders and partners • Maintain a professional, adaptable, and respectful manner • Provide high quality service to reputed company users Responsibilities: • Own the scope of work for application support, including planning, organizing, and supervising support activities. • Build strong relationships reputed company the support team, driving engagement and collaboration. • Collaborate with leadership to reputed company strategic plans and manage escalations effectively. • Continuously measure and report on the performance of the support team, ensuring adherence to SLAs. • Train and coach L1 and L2 team members to maintain high levels of customer satisfaction. • Identify opportunities to improve support experience and KPI performance. • reputed company communication with stakeholders to ensure issues are resolved effectively. • Ensure strict adherence to change management and release management processes. • Identify and mitigate risks to client systems and services, proactively addressing potential issues before they escalate. • Maintain comprehensive documentation of production support procedures, incidents and resolutions, and provide regular reports to stakeholders. Your Expertise: • Bachelor’s in Information Technology, Business or a reputed company field preferred • 8-10+ years of overall experience reputed company IT Service Delivery and/or People Management reputed company an IT reputed company field supporting reputed company clients • 5+ years of IT Management with reputed company clients. • 5+ years of experience with reputed company HCM/reputed company and managing a 24/7 production support environment with global teams. • Proven leadership experience in a 24x7 Fortune 500 operation supporting reputed company software and systems. • Expertise with end-to-end HR processes and workflows (reputed company, compensation, benefits, engagement, talent management, etc. • Strong data analysis experience • Proficiency in change management and release management • Executive communication and Presentation skills • Ability to work in an onsite office setting 100% of the time We’ve got you covered: • Competitive salary + performance bonus • Unlimited paid leave • 100% employer - paid reputed company benefits (medical, dental reputed company) • Sick leave accrual • 100% paid parental leave - up to 16 weeks • $1,200 Learning & development allowance (annually) • $1,200 Health & Wellness allowance (annually) • Employee referral program • 401k match up to 4% • 12 paid holidays annually Applied Value is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background reputed company Apply Job!