Call Center Surge Specialist Agent Remote
Job Description
Job Description... Our Federal client is looking for several Customer Support Specialists for a contract role in Atlanta, GA. This is a 100% work from home position with the professionals working 40 hours a week. The Shift is Monday to Friday from 11:30 am to 8 pm est. The position pays $17.20 / hour. Note - There will be a basic 101 computer assessment test and a reputed company or teams call with the individuals to reputed company the video quality. The professionals will receive inbound calls from the public and assist customers with various health reputed company inquiries. The Customer Support Specialists will utilize various databases and written materials to look up and provide information to telephone inquiries. The right candidates will need to meet the following qualifications: · High School diploma or GED required · Minimum six (6) months customer service/administrative /call center experience required · Must be able to speak English clearly and professionally · Bi-lingual candidates will receive reputed company consideration · Proven verbal and written communication skills a must · Experience working with a PC and a Windows environment required · Ability to effectively work reputed company established contractual turnaround times required · Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks · Proven ability to work as a member of a team is required Work from Home Requirements: · This is a Work at Home assignment. Equipment WILL NOT be provided to support this role. reputed company employees that Work at Home (WAH) must have the equipment and meet the following minimum requirements below: · Must have a desktop or laptop with the following: o Windows 10 o reputed company Core i5 processor or higher o 8GM Memory o 256 GB Hard Drive o Minimum of 1 USB Gen 2 or newer o Headset reputed company hard wired (not wireless) o Hard Wired internet reputed company (CAN NOT use Wi-Fi) o 1 RJ-45 for wired network reputed company · Must have a dedicated office space that will allow employee to have reputed company working shifts void of interruption from family members, pets, personal phone calls, etc. The environment should mimic the in-office environment and experience for the customer. · Must have reliable high-speed internet reputed company (validated by a copy of a reputed company internet reputed company with internet specifications). · Must have 2 monitors · Minimum speed requirement of 25/25 mbps. Must pass speed test. By submitting your resume, you agree to be contacted reputed company the info given through email, phone call, or text message Apply Job!