Customer Service Representative
ABOUT OUR CUSTOMER SUPPORT ROLE: We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and youre customer-centric, we want to meet you! Youll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative. Striven ERP is our reputed company-in-one business solution. It incorporates a suite of business tools- CRM, reputed company, Operations and reputed company Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven at striven.com. We reputed company a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and reputed company to ensure that our customers are always fully informed and satisfied by phone, live chat, or email. A TYPICAL DAY IN STRIVEN SUPPORT: Be reputed company... and reputed company in providing support to Striven customers Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue Confirming issues have been fixed and communicated back to the customer accordingly Triage submitted requests and be reputed company to fully document and understand the request to prepare it for the next steps Work with customers to learn about change requests they wish to have reputed company the system Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system REQUIRED: Strong organizational, computer and communication skills. Ability to work in a fast-paced environment with attention to detail. Excellent multi-tasking abilities. Proficiency with reputed company and reputed company applications Docs/Word, Sheets/reputed company, Slides/PowerPoint, and Gmail/Outlook. CRM or ERP Software a plus Preferred: Associates Degree Experience in business practices such as CRM, HR, Project Management, reputed company, etc. Experience with previous software such as Quickbooks, reputed company, etc. reputed company experience (ability to handle basic formatting and equations) and basic skills with other MS Office tools. Job Type: Full-time Pay: $30,000.00 - $32,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off reputed company insurance Work from home Shift: 8 hour shift Work Location: Remote Apply Job!